Care Coordinator – Caring Senior Service, South Carolina (Horry County)
A Care Coordinator manages client care services and acts as the bridge between clients, caregivers, and the office team to ensure high-quality in-home support.
Core Responsibilities
1. Client Care Management
- Conduct initial phone call for new clients (needs, preferences, safety concerns)
- Monitor client satisfaction and adjust services as needed
- Perform periodic check-ins (phone or in-home visits)
2. Caregiver Coordination
- Match caregivers to clients based on skills, personality, and availability
- Communicate schedules and care expectations
- Address caregiver concerns or performance issues
- Support training or onboarding when needed
3. Scheduling & Logistics
- Coordinate and maintain caregiver schedules
- Handle last-minute call-offs and find replacements quickly
- Ensure all shifts are properly staffed
4. Communication Hub
- Act as the main point of contact for clients and families
- Collaborate with healthcare professionals (nurse)
- Relay important updates between caregivers and management
5. Documentation & Compliance
- Maintain accurate client records and care notes
- Ensure services meet state regulations and company policies
- Track incidents, changes in condition, and service adjustments
6. Problem Solving & Crisis Management
- Respond to emergencies or urgent client needs
- Resolve conflicts between clients and caregivers
- Adapt care plans quickly when situations change
Required Skills & Qualifications
- Experience in healthcare, home care, or social services
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to handle stressful situations calmly
- Basic computer skills (scheduling systems, documentation)
- Often requires a valid driver's license (for home visits)
Typical Work Environment
- Mix of office work and field visits (client homes)
- Fast-paced and sometimes unpredictable (due to staffing changes)
- Highly people-focused—lots of phone calls and coordination