The Care Coordinator will assist high risk, complex clients to access needed health services and complementary social services. The Care Coordinator will coordinate services and community support to achieve improved health outcomes for clients.
Hourly Range: $30.77-36.71 DOE
Duties and Responsibilities:
- Review daily referrals; meet with clients in order to obtain program consent and review client's care plan, medical follow-up and psychosocial needs.
- Initiates contact and establishes a working relationship with patients for the purpose of providing assistance with attaining needed health and social services.
- Assist client in establishing individualized health goals, identifying potential problems/barriers; provide health education resources. Provide advocacy for client and monitor client's progress. Coordinate logistics for health goal adherence.
- Assist in timely scheduling of primary care and other medical appointments to support client health. May attend appointments with clients.
- Assess client needs and provide information and referrals to identified resources and other services such i.e. shelter, food, clothing, and drug and alcohol treatment programs.
- Link individuals to application assistance for health coverage programs. Perform client benefit enrollment in areas where certified/ approved.
- Acts as a liaison between community -based organizations and the patients.
- Maintain good working relationship with community health partners by working as a liaison with other agencies and the community.
- Assist in coordinating and organizing resources for the patients stored on site : including but not limited to food, clothing health education materials.
- Document all clinical support tasks to meet grant requirements which may include data entry.
- Participate in quality assurance activities to monitor and improve client service quality.
- Reviews hospital inpatient and ER reports for program participants, and the organization.
- Follows all SRCH policies and procedures, follows partner agency policies as applicable.
- Assist in locating clients in support of outreach function.
- Care Coordinators who are Medical Assistants per programmatic needs, may perform vital signs, CLIA waived tests, and administer Immunizations per SRCH policies and procedures.
- Participate in on-going training and reviews.
- Other duties as assigned.
Education:
- High School diploma or GED required.
- Driver's license with clean driving record and auto insurance.
- Community Health Worker Certificate (CHW), Medical Assistant or Certified Nursing Assistant Certificate (CNA) with one year of community health experience, or a minimum of 5 years community health/outreach experience.
Experience:
- Minimum one year community health experience with CHW, MA or CNA certificate or 5 years community health/outreach experience.
- Experience working with homeless, alcohol and drug addicted, and special needs populations preferred.
- Certain locations may require minimum one year of experience working as a certified medical professional in an inpatient or acute care setting. Examples of certified medical professions include CNA, MA, or EMT.
- Familiarity with social service resources in Sonoma County.
- Bilingual Spanish and English (speak, read, and write) required at some locations, to be identified by individual job postings.
- Experience working in a healthcare setting.
- Prior case management experience preferred.
Knowledge and Skills:
- Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
- Ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
- Strong organizational skills.
- Strong written and verbal communication skills.
- Ability to effectively present information, responds to questions, and generally communicates clearly and respectfully with participants, coworkers, other agencies and companies. Comfortable discussing sensitive health issues with clients.
- Ability to learn basic health care information and present that to clients.
- Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels both in person and on the phone.
- Ability to work independently and as part of a team.
- Ability to work flexible hours.
- Good judgment, problem solving and decision-making skills.
- Ability to uphold client confidentiality with the utmost professionalism.
- Ability to travel to other offices and community locations which may include walking long distances across rough terrain and being outside for extended periods of time.
SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
Physical Requirements:
While performing the duties of this job, this position is frequently required to do the following:
- Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
- Vision: see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side.
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to five (5) pounds.
SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.