Care Coordinator / Scheduler - Home Care

Assisting Hands Home Care – Maywood, NJ
Full-Time | In-Person

Assisting Hands Home Care is a growing home care agency serving seniors and families throughout Bergen County. As our client base and caregiver team continue to grow, we are looking for an organized, dependable, and proactive Care Coordinator / Scheduler to join our office team in Maywood.

This is an important role within our agency. The Care Coordinator / Scheduler helps ensure our clients receive consistent, reliable care while supporting our caregivers and working closely with our care management and scheduling teams.

Responsibilities

• Coordinate and maintain caregiver schedules for home care clients
• Match caregivers with clients based on availability, location, skills, and client needs
• Manage call-outs, schedule changes, open shifts, and last-minute coverage
• Communicate professionally with caregivers, clients, families, and office staff
• Confirm caregiver availability and maintain accurate scheduling information
• Assist with caregiver onboarding, documentation, and compliance follow-up as needed
• Monitor schedules to identify potential coverage issues before they become problems
• Maintain accurate client and caregiver information within our scheduling software
• Work closely with our Care Management, Nursing, HR, and Scheduling teams
• Assist with general office and operational responsibilities as needed
• Participate in the agency's rotating after-hours/on-call schedule once fully trained

What We're Looking For

• Strong organizational and multitasking skills
• Excellent communication and customer-service skills
• Ability to remain calm and solution-oriented when schedules change unexpectedly
• Comfortable working in a fast-paced environment with frequent phone, text, and email communication
• Strong attention to detail
• Dependable, responsive, and able to take ownership of responsibilities
• Comfortable using scheduling software and learning new technology
• Ability to work collaboratively as part of a growing team

Preferred Experience

• Previous scheduling, staffing, care coordination, or healthcare experience preferred
• Home care, home health, assisted living, staffing agency, or healthcare scheduling experience is a strong plus
• Experience coordinating a large workforce or managing high-volume schedules is highly desirable
• AxisCare experience is a plus, but not required

Compensation & Benefits

• $55,000–$65,000 per year, based on experience
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Opportunities for professional growth and advancement

Why Join Assisting Hands?

We are a locally owned and operated home care agency with a strong reputation throughout Bergen County. We have experienced significant growth by focusing on quality care, responsiveness, and building strong relationships with our clients, caregivers, healthcare partners, and community.

You'll be joining an established and supportive office team where your work has a direct impact on the seniors and families we serve.

We're looking for someone who wants to become an important part of our team, take ownership of their role, and grow alongside our agency.

Job Type: Full-time
Work Location: In person – Maywood, NJ
Schedule: Monday–Friday, with participation in a rotating after-hours/on-call schedule after training

Assisting Hands Home Care is an Equal Opportunity Employer.