Care Experience Coordinator

Aveanna Healthcare

Spokane, WA

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JOB DETAILS

SALARY

$21–$23 Per Hour

SKILLS

Administrative Skills, Alliance/Partner Marketing, Billing, Candidate Sourcing, Communication Skills, Corporate Policies, Customer Experience, Customer Satisfaction, Customer Service Operations, Electronic Medical Records, Federal Laws and Regulations, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Quality, High School Diploma, Home Care, Insurance, Interpersonal Skills, Leadership, Licensing Compliance, Lift/Move 25 Pounds, Microsoft Office, Multilingual, Multitasking, On Call, Onboarding, Organizational Skills, Patient Care, Payroll Administration, Payroll Management, Pharmacovigilance, Record Keeping, Regulations, Regulatory Compliance, Schedule Development, State Laws and Regulations, Stock Purchase Plans, Time Management, Typing, Willing to Travel

LOCATION

Spokane, WA

POSTED

17 days ago

Care Experience Coordinator ApplyRefer a FriendBack Job Details Requisition #: 215191 Location: Spokane, WA 99206 Category: Administrative/Clerical Salary: $21.00 - $23.00 per hour Position Details Aveanna Healthcare is growing!! We are seeking a Staffing Coordinator/ Care Experience Coordinator to join our dynamic team in Spokane, WA. Pay: $21-23/HR + Quarterly Incentive Eligibility Benefits Overview: + Health, Dental, Vision Insurance + 401(k) Savings Plan with Employer Matching + Employee Stock Purchase Plan + Company-Paid Life Insurance + Paid Holidays, Paid Vacation Days, Paid Sick Days Position Summary At Aveanna Healthcare, we are committed to providing high-quality clinical home care to medically fragile patients allowing them to grow and thrive in their homes. The Care Experience Coordinator (CEC) is focused on enhancing patient satisfaction and caregiver engagement by overseeing all aspects of caregiver scheduling and optimization. The CEC is also responsible for managing case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to ensure the achievement of optimal patient outcomes. Essential Responsibilities Staffing & Scheduling Management + Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts. + Proactively communicate and coordinate schedule changes with direct care team members and families. + Ensure clinicians are appropriately matched with patients based on skill, experience, and care needs. + Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance. + Partner with recruiting and sourcing team to address patient staffing opportunities. + Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently fulfilled. + Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning. Caregiver Engagement & Performance + Lead efforts to re-engage inactive caregivers and foster an employer-of-choice environment. + Partner with location team to ensure licensure and credential compliance for field staff, including re-credentialing. Client Experience & Communication + Serve as the primary point of contact for families regarding staffing and care experience. Conduct routine check-ins with clients to ensure satisfaction and address concerns. + Work with clinicians, location and area leadership to resolve clinical or safety issues. Payroll & Administrative Coordination + Complete payroll processing and address related inquiries timely. + Maintain accurate records of work hours, time-off requests, and payor utilization. Collaboration & Compliance + Support new patient referrals and onboarding in collaboration with clinicians. + Adhere to state and federal labor laws, HIPAA regulations, and company policies. + Support after-hours/on-call operations as part of rotation schedule. + Participate in location-specific projects, audits, and improvement initiatives. Qualifications Required + High school diploma or GED. + Must be able to participate in an on-call rotation schedule. + Proficiency in Microsoft Office Suite and comfort with EMR systems. + Minimum 2 years of experience in staffing, customer service, or operations coordination. Preferred + Bachelor's degree or equivalent relevant experience. + Experience in healthcare staffing or home care agency settings. + Experience with applicant tracking systems and recruiting. + Bilingual a plus. Skills and Abilities + Outstanding communication and interpersonal skills. + Strong time management and organizational capabilities. + Ability to multitask in a high-volume, fast-paced environment. + Creative problem-solver with strategic thinking and analytical skills. + Ability to maintain professionalism and confidentiality at all times. + Resilient, flexible, and adaptable to changing priorities and environments. Physical and Travel Requirements + Frequent sitting, typing, and computer work; occasional lifting up to 25 lbs. + Ability to conduct occasional home visits. + Occasional travel to local offices, patient homes, or recruitment events. Environment + Primarily office-based with occasional field responsibilities Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applications are accepted on an ongoing basis for this role and can be submitted by applying to this job posting or by visiting our career page at:| Aveanna Healthcare Careers As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html) Notice for Job Applicants Residing in Florida Apply

About the Company

Aveanna Healthcare

It all started with a simple idea: How can we help people live better lives by providing better home healthcare? That idea became a company called Aveanna, dedicated to bringing new possibilities and new hope to those we serve.

At Aveanna, we believe that the ultimate place for caring is right in the comfort of home. We are a new company that has quickly established itself as a pre-eminent, national leader in healthcare as well as homecare. We believe in clinical excellence, innovation, and compassionate care to every patient and family we are privileged to help. But what sets us apart most is our focus on the relationship between the caregiver and the patient. By surrounding our patients with superior resources, and by giving our caregivers better technology and training, we are able to provide superior healthcare that makes a difference in what’s possible in outcomes and daily living.

Aveanna’s leadership team has worked for more than 40 years building other great home healthcare companies on a national level. Now that experience is building the healthcare company of the future. Today, Aveanna Healthcare cares for patients and families in 33 states through our rapidly growing network of more than 300 branch offices, offering a variety of care and services to more than 40,000 children and adults.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

WEBSITE

https://jobs.aveanna.com/

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