Care Facilitator - Behavioral Health

Care Facilitator - Behavioral Health at UnitedHealth Group

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Care Facilitator - Behavioral Health

Quincy Massachusetts

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Care Facilitator - Behavioral Health

Requisition number 2344446

Job category Medical & Clinical Operations

Primary location Quincy MA

Date posted 03232026

Overtime status Non-exempt

Travel No

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Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

This role supports coordinated patient‑centered care for at‑risk individuals by facilitating care plans monitoring adherence and serving as a key liaison between primary care behavioral health teams and patients or their families. Responsibilities include assessing social cultural and health literacy factors affecting care tracking appointments referrals tests and medication compliance and conducting outreach through phone. The position manages and analyzes data prepares summary reports and presentations for clinicians and ensures accurate documentation in the electronic medical record.

Schedule

Monday - Friday will be working an 8-hr shift between the business hours of 830am - 5pm schedule will be determined my manager upon hire.

Location

1250 HANCOCK ST. QUINCY MA home site

Will be at Quincy MA site to start for training. Will also be required to support additional sites on a rotating basis in the South area starting with Plymouth and eventually including Braintree Weymouth Easton Taunton.

If you reside inQuincy MA you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

This is a hybrid role. Will be required to work onsite one day per week.

Primary Responsibilities

Facilitates the process of care for at risk patients coordinates an accessible plan of care and tracks adherence

Serves as a liaison between the primary care team behavioral health clinicians and patient andor patients family

Develops an understanding of patients circumstances health literacy language and cultural beliefs or other social challenges impacting patient care or compliance and documents in medical record as appropriate. Shares information learned with health care team

Tracks patient adherence with scheduled appointments labs studies referrals and prescription compliance

Serves as a resource in the collection and management of data generation of reports patient outreach and tracking of patient progress. Extracts and analyzes data creates presentations to inform clinicians of analysis and summary reports

Contacts patients via telephone calls MyHealth andor direct mailings. Guides patients through process of care including transitions providing directions identifying barriers and approaches serving as advocate and facilitator. Supports communication with clinicians and validates patient understanding. Confers with primary care case manager or other resources to facilitate assistance for patient

Ensures all necessary documentation is entered into patients electronic medical record

Assures that all medical records and documents are obtained from providers and schools in a timely fashion to have readily available for patient visits and roster reviews

In collaboration with clinical team identifies relevant patient education materials and community resources and distributes to patients

Maintains a list of current community resources for frequently encountered issues. Confers with primary care social workers as needed

Documents processes and standard work. Works with clinicians and management to identify opportunities to improve quality performance and implement recommended changes. Actively participates in care improvement activities

Ability to assist with cross coverage

Performs other duties as assigned

Performs all job functions in compliance with applicable federal state local and company policies and procedures. Accesses only the minimum necessary protected health information PHI for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms written verbal and electronic etc. taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

What are the reasons to consider working for UnitedHealth Group

Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401k Savings Plan Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

Youll be rewarded