Location: 100% Remote (Candidates must reside in the Hidalgo, TX area) Job Type: Full-Time
About the Role
We're seeking a customer-focused Care Management Coordinator to support administrative care management activities in a fast-paced, remote call center environment. In this role, you'll serve as a primary point of contact for members, scheduling assessments, coordinating services, documenting member information, and delivering outstanding customer support. Bilingual candidates are highly encouraged to apply.
What You'll Do
Make outbound calls and answer inbound calls to schedule member assessments and services
Serve as the primary scheduling contact for members, providers, and internal care teams
Resolve scheduling issues and provide exceptional customer service
Maintain accurate member documentation in compliance with state and regulatory guidelines
Communicate with members, caregivers, and legal representatives regarding appointments and services
Manage multiple systems while documenting interactions and updating member records
Meet daily productivity goals and departmental turnaround times
Maintain professionalism, attendance, and quality standards in a high-volume call environment
Required Qualifications
High school diploma or GED
1-2 years of customer service, administrative support, healthcare support, or related experience
Experience handling a high volume of inbound and outbound phone calls
Strong computer skills, including Microsoft Outlook, Excel, and Microsoft Office
Excellent typing and data entry skills
Strong communication, organizational, and multitasking abilities
Ability to work independently in a fast-paced remote environment while meeting performance goals
Must reside in the Hidalgo, Texas area
Preferred Qualifications
Bilingual (English/Spanish)
Call center experience
Home health, managed care, healthcare scheduling, or medical office experience
Experience working in environments with strict deadlines and productivity metrics
Familiarity with healthcare documentation and member service processes
What Success Looks Like
Handle approximately 30 member interactions per day
Meet scheduling and outreach turnaround time requirements
Deliver exceptional customer service while maintaining productivity and quality standards
Accurately document member information and follow regulatory guidelines
Effectively manage multiple systems while assisting members
Apply Today
If you enjoy helping others, thrive in a fast-paced customer service environment, and are looking for a remote opportunity where you can make a meaningful impact, we'd love to hear from you. Apply today to join a team dedicated to delivering exceptional member support.
IND123
Numbers & Facts
Location
Hidalgo, TX (Remote)
Salary
$18
Skills
Administrative Managementunmatched
Administrative Skillsunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Documentationunmatched
English Languageunmatched
Healthcareunmatched
Healthcare Administrationunmatched
High School Diplomaunmatched
Home Careunmatched
Legalunmatched
Managed Careunmatched
Medical Officeunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Quality Managementunmatched
Quality Metricsunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Spanish Languageunmatched
State Laws and Regulationsunmatched
Systems Administration/Managementunmatched
Telephone Skillsunmatched
Time Managementunmatched
Typingunmatched
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