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Care Management Support Coordinator II

BravoTech

Hidalgo, TX(remote)

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JOB DETAILS
SKILLS
Administrative Management, Call Centers, Call Volume, Computer Skills, Customer Support/Service, Healthcare Administration, Home Care, Information Technology & Information Systems, Legal, Managed Care, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multilingual, Multitasking, Organizational Skills, State Laws and Regulations, Telephone Skills, Time Management, Typing
LOCATION
Hidalgo, TX
POSTED
30+ days ago
Its 100% Remote role but candidate should be located in Hidalgo Texas area.

Position Purpose:
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling assessments. Serves as a point of contact to members for scheduling purposes and documents of member records in accordance with current state and regulatory guidelines.
Heavy preference on bilingual candidate.

Education & Experience:
High School diploma or GED required
1–2 years of related experience required.

Additional Qualification:
  • Call center experience
  • Computer knowledge, including Microsoft Outlook and Excel
  • Bilingual preferred but not required
  • Strong customer service skills
  • Comfortable making outbound calls throughout the day while also receiving inbound calls
  • Experience working in fast-paced environments with strict deadlines
  • Home health or managed care experience is preferred but not required


Required Skills:
  • High call volume experience: candidates must be comfortable handling a high volume of calls, even without previous call center experience.
  • Customer service experience.
  • Computer literacy and strong typing skills (typing assessment may be required). Experience with Microsoft Office, Excel, and Outlook is required.


Performance Expectation:
  • Maintain strong attendance, timeliness, and professionalism.
  • Handle approximately 30 member interactions per day (attempting to schedule or scheduling members).
  • Meet strict turnaround times for the department.
  • Work effectively in a fast-paced environment and follow up within required timeframes.
  • Demonstrate experience managing high call volumes.
  • Effectively multitask while navigating member information and system programs.


Typical Day in the Role:
  • Make outbound calls and receive inbound calls in a call center environment.
  • Speak with members and legal representatives.
  • Perform outreach, answer inbound calls, and schedule services.
  • Serve as a point of contact for members, providers, and staff.
  • Resolve scheduling- related issues.
  • Document member records in accordance with state and regulatory guidelines.

About the Company

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BravoTech

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