Care Management Support Coordinator II - Remote TX

Care Management Support Coordinator II - Remote

Location: Houston, TX - Remote

Pay Rate: Starting at $21.00/hour

Schedule: Monday-Friday | 8:00 AM-5:00 PM

Dean's Professional Services is seeking a customer-focused and detail-oriented Care Management Support Coordinator II to support a leading healthcare organization in a fully remote role. This position provides administrative support for care management programs, including member and provider outreach, scheduling, documentation, resource coordination, and follow-up.

The ideal candidate is comfortable working independently, managing a high-volume workload, communicating with members and providers, and navigating multiple computer systems.

Responsibilities

• Make daily outbound calls to members and healthcare providers to support care plan activities, scheduling, education, and follow-up.

   

• Serve as a front-line contact for member and provider questions, requests, and concerns.

   

• Manage a daily caseload of approximately 25-35 members.

   

• Complete a minimum of 25 documentation notes per day based on established performance metrics.

   

• Accurately document member interactions and activities in TruCare Cloud.

   

• Review and log incomplete forms received from primary care providers using SharePoint.

   

• Correct documentation errors and ensure member records are accurate and complete.

   

• Assist members with connecting to health plan and community resources.

   

• Identify and provide referrals for Social Determinants of Health (SDOH) needs.

   

• Support member onboarding by sending welcome letters, correspondence, and educational materials.

   

• Maintain accurate, non-clinical member records in accordance with state and regulatory requirements.

   

• Communicate professionally and effectively with members, providers, and internal teams.

   

• Perform other administrative and care management support duties as assigned.

   

• Follow all applicable company policies, procedures, and quality standards.

   

Qualifications

• High school diploma or GED required.

   

• Previous experience in healthcare, care coordination, customer service, or an administrative support role preferred.

   

• Must be comfortable working remotely and independently with minimal supervision.

   

• Strong troubleshooting and problem-solving skills.

   

• Computer proficiency with the ability to type at least 50 words per minute.

   

• Proficiency with Microsoft Excel, Outlook, Teams, OneNote, and general computer applications.

   

• Strong written and verbal communication skills.

   

• Excellent attention to detail and documentation skills.

   

• Ability to manage multiple tasks and meet daily productivity expectations.

   

• Must have a personal cell phone for VPN login.

   

• Ability to maintain confidentiality when handling sensitive member information.

   

Why Join Dean's Professional Services?

• Competitive pay with a comprehensive benefits package, including medical, dental, vision, and 401(k)

   

• Consistent Monday-Friday schedule supporting work-life balance

   

• Fully remote opportunity

   

• Opportunity to gain valuable experience in care management and healthcare administration

   

• Supportive, professional, and team-oriented work environment

   

Since 1993, Dean's Professional Services has placed over 50,000 professionals nationwide. As a trusted, award-winning staffing firm, we connect top talent with leading organizations across healthcare and professional industries-focusing on skill, experience, and culture fit.

Apply today:www.deansprofessionalservices.com

Call: 713-785-7483 for more information

Healthcare Staffing | Dean's Professional Services | United States

Dean's Professional Services is a national, award-winning staffing firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare and professional industries.