Description
The Care Manager provides compassionate emotional support, guidance, advocacy, and care coordination services to children and their families coping with serious medical conditions, chronic illnesses, disabilities, or emotional and behavioral challenges. Working closely with children, parents, siblings, healthcare providers, and community organizations, the Care Manager helps families navigate complex medical, educational, social, and emotional needs.
The Care Manager conducts comprehensive assessments, develops individualized care plans, connects families with appropriate resources and services, and monitors progress to ensure positive outcomes. This role serves as a trusted advocate and partner for families, helping them access support systems that enhance their well-being and quality of life.
The Care Manager is responsible for ensuring all clients receive accurate, professional, and compassionate guidance, referrals, advocacy, and support services aimed at achieving the best possible outcomes for children and their families.
Requirement: This is a remote position; however, candidates must reside in New York State or surrounding States, as the role requires monthly in-person visits with clients throughout New York. Applicants must be able to meet these travel requirements.
Work Schedule & Caseload Expectations
· This position is engaged as an independent consultant/contractor and is compensated based on meeting established billable service requirements and timely documentation standards.
· Consultants are expected to maintain a minimum caseload of five (5) active client cases.
· This role offers flexible scheduling, with services provided based on client and family needs.
· Availability may include evenings and weekends to accommodate family schedules and program requirements.
· Consultants must maintain availability during at least one weekday business day to support client communication, care coordination, meetings, and collaboration with healthcare and community partners.
· Consultants are responsible for meeting established billable productivity expectations while ensuring high-quality service delivery and documentation compliance.
· Position requires the ability to travel within range and conduct home and community visits as needed.
About CLCF
In partnership with the Collaborative for Children & Families (CCF), Chai Lifeline Children’s Fund (CLCF) draws upon the extensive experience and expertise of its affiliated organization, Chai Lifeline—an international nonprofit founded in 1987—to provide comprehensive emotional, social, and practical support to children, families, and communities facing serious illness, trauma, and loss.
CLCF helps families navigate the many challenges associated with medical crises through personalized care coordination and family-centered support. Our Care Managers are experienced in working with chronic health conditions and medically fragile children and adolescents. Through education, advocacy, resource navigation, and ongoing support, we help families achieve better health outcomes and greater stability.
Key Responsibilities
• Determine clients' acuity level and eligibility for assistance
• Conduct home and hospital visits as needed
• Collect information about clients, and enter information into databases
• Gather necessary documentation from clients in a timely manner
• Maintain and timely update of client and/or family interactions log
• Maintain case history records, prepare reports, and ensure readiness for quarterly audits
• Research local and national organizations to identify resources to meet the specific needs of clients and their families
• Refer patients to appropriate health care, community or social services or resources
• Coordinate communication between patients, family members, medical and administrative staff, insurance companies and other external partners
• Create and modify plans of care to meet client needs and goals
• Monitor clients to evaluate the plans of care progress
• Complete documentation required by programs or regulations
• Provide emotional support to clients and family members
• Provide advocacy to client families as needed, including making phone calls, writing letters, or accompanying clients to meetings
• Assist in ad hoc assignments
Skills, Knowledge and Expertise
• Outstanding communication skills, both verbal and written
• Strong organizational skills
• Excellent time management skills and the ability to multitask
• Proficient computer skills: MS Office, Google Suite, CLS. Ability to learn new software if needed
• Ability/ experience working successfully with sensitive information
• Nonprofit experience is a plus