Care Manager

Position Title: Care Manager                                           

Department: Child and Adolescent Care Coordination

Reports to: Clinical Director

Location: Manhattan, NY; Hybrid, 1-2 days on site at a Vibrant office location

Schedule: Full-time Monday-Friday 9am-5pm; some evening hours may be required to fit the needs of meeting with clients   and on-call crisis management            

Travel: 75%-100% field work in the Bronx, Manhattan, Queens, and Brooklyn

Pay: $29.87-$32.97/hr

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

Vibrant is currently seeking dynamic youth health advocates to join our Child & Adolescent Health Home Care Coordination department. The aim of care coordination is to build well-working teams by ensuring that all parties are informed and effectively communicating, while also finding and linking services that could further help a young person to achieve the best possible outcomes. Our approach to Care Coordination is oriented toward wellness, is family-focused and supports a strength-based, person-centered system of care.  Care Managers will ensure that the young people receive timely access to services, as well as, coordination and management of care across all systems (education, mental health, juvenile justice, child to adult).  Care Managers will also track clinical and functional outcomes using standardized tools that are validated for the screening and assessment of children.

Duties/Responsibilities:

The care managers are field-based and are provided with a laptop and smartphone to ensure functionality.   Care managers are currently expected to serve Manhattan, the Bronx, Brooklyn, and Queens. 

Comprehensive Care Management

• Performs enrollment activities, such as providing families with objective and goals of Health Home enrollment and obtaining necessary documents (consents, demographic information, etc.)
• Manage a caseload of clients aged 0-21 and facilitate monthly sessions via a hybrid model: in-person at residents’ home, office-based, community based, school based etc. Clients reside within Bronx, Queens, Brooklyn and Manhattan.Number of clients and monthly case contacts will vary based on client acuity level of need
• Develops and monitors care plans using assessment tools and other medical/behavioral health documentation (progress notes) to determine health needs of children/youth enrolled in the Health Home
• Completes CANS-NY assessment for children/youth on their caseload
• Responsible for maintaining CANS-NY certification on a yearly basis
• Adheres to DOH guideline of timely documentation to be completed by 48 hours of service
• Performs monthly required contacts based on level of care/need
• Completes necessary documents for monthly care management billing to Health Home/Managed Care Organization
• Completes all trainings related to Compliance, Quality Assurance, Care Coordination as needed on a yearly basis

Care Coordination and Health Promotion:

• Coordinates between Vibrant, caregivers, and community providers to deliver health care services including: primary and specialized care, dental care, optical, behavioral health, and pharmacologic services
• Supports medical/behavioral health treatment recommendations
• Conducts appropriate health assessments of each child/youth on caseload,
• Monitors change in client’s condition/functioning that necessitates treatment and service changes
• Ensure timely access to care.  Supports continuity of care
• Shares the care plan across a multidisciplinary team (community-based and other social support services, as well as healthcare services, that respond to the individual's needs, and participates in case conferences with clients and stakeholders
• Will support clients through discharge from inpatient hospitalizations, follow up on clinical even notifications and crisis support
• Solicits input from caregivers and providers as to the success of the care plan
• Identification of available community-based resources and actively manage appropriate referrals, access, engagement, follow-up and coordination of services.
• Work with socially, economically, culturally, and ethnically diverse groups in a mutually respectful manner using a strength-based and flexible approach
• Utilization of electronic health records and platforms to ensure comprehensive documentation.
• Additional duties as assigned

Required Skills/Abilities:

• Relevant experience or knowledge and experience in serving children and families in child welfare, developmental disabilities, mental health, school, healthcare and / or other systems as well as those receiving preventive services
• Some experience or knowledge of providing service coordination and information, linkages, and referrals for community-based services
• Knowledge of the provision of health care in a variety of settings
• Ability to work directly with a diverse population consisting of Severely Emotionally Disturbed (SED), Medically Fragile, Division of Juvenile Justice, Developmentally Disabled (DD)
• Openness to travel within Bronx, Manhattan, Queens, and Brooklyn
• Knowledge of Microsoft Office products (Word, Excel, Powerpoint)  and Google drive
• Knowledge or ability to work within multiple data systems
• Strong written and verbal communication skills
• Knowledge of crisis management

Required Qualifications:

• Bachelor's degree in Social Work, Psychology, Nursing, Human Services or related field required
• Minimum of 2 years of relevant experience performing similar responsibilities
• Candidates must complete training and pass certification for Child and Adolescent Needs and Strengths Assessment CANS 0-5 and 6-21 within probationary time to be cleared to begin building a caseload.
• Bilingual candidates are encouraged to apply

Physical and Sensory Requirements:

• Ability to work collaboratively with staff, residents, service providers, families, and others
• Ability to respond to telephones and other auditory stimulation

Travel

• This is a field based position. Traveling is required to complete monthly visits to your caseload.
• Traveling is about 75 percent of your work expectations.
• Office work can be completed remotely or within an office space during hybrid schedule.

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.