Care Manager

Title: Care Manager                  

Salary: $23.08-$25.00 per hour

Status: Full-Time, Non-Exempt, 40 hours weekly

Supervisor:Director of Clinical Administration

Schedule: Monday – Friday, this position follows a hybrid schedule, combining remote work with community-based visits. This position requires regular travel within Ulster County and occasional travel to Dutchess County based on program needs.

Function:

The Care Manager coordinates and oversees medical, behavior, and social services for individuals, particularly those with complex chronic illnesses. Their primary goal is to provide comprehensive, person-centered care to help individuals achieve their unique goals, experience better health outcomes, and to improve their quality of life.

Job Requirements:

• Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in case management, or an associate degree in related field with four (4) years of experience in case management.
• Having previous experience in case management or working with target populations is essential.
• A working knowledge of behavioral health terminology and client needs is essential.
• Experience working with Medicaid, Medicare, and/or other insurances preferred.
• Understanding of productivity measures and compliance standards preferred.
• Bilingual English and Spanish speaking preferred.

Skills & Abilities:

• Nice-to-have: Two (2) years working with Medicaid, Medicare, and/or other insurances.
• Technology savvy (Windows, Microsoft Office, Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of Medicare, Medicaid, and other insurance regulations
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills
• Clinical and business insight

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Job Responsibilities: 

• The Care Manager is an important member of the care team and will conduct comprehensive assessments of a client's needs, including their medical, mental health, substance use, housing, financial, and other support requirements.
• Arrange for services and coordinate with various healthcare providers, including primary care physicians, specialists, pharmacies, and insurance companies to ensure seamless care.
• Develop, implement, and update person-centered care plans in collaboration with the client, their family, and other providers. 
• Educate patients and their families about their  medical conditions, medications, and self-management techniques empowering them to take an active role in their health.
• Connect clients with necessary community and social support services, such as food banks, transportation, and legal aid.
• Monitor client's progress toward their care plan goals, track their use of services, and evaluate the effectiveness of the interventions. 
• Maintain timely and accurate documentation of all activities, interventions, and client progress in the electronic health record system.
• Other duties as assigned.

#INDBH

 Work Environment:

• Hybrid work environment with travel to meetings, and clinical sites as needed.

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.

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