Care Manager, RN - Health Access, ECM, Palm Desert (Remote with field work)

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Reporting to Health Access Enhanced Care Management Department Leadership, this position is responsible for working effectively with the Health Access Enhanced Care Management (ECM) Care Coordination team, members and families, other professionals, and the designated healthcare care organization (HCO) medical team to provide high quality, effective care management to IEHP members. This position focuses on a person-centered model of care which takes in to account the member’s medical, behavioral, and social needs. This position provides high quality, effective care management to IEHP members ensuring coordinated continuous care.

Care Management is broadly defined, and can include outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals, and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care and the right time for the member. As a licensed clinician, this position provides clinical expertise, clinical leadership, and clinical oversight in a variety of ways within the Enhanced Care Management program. This position, like all positions within the HA ECM team, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.

This is a field-based position in which Care Team Members will meet with our highest risk/high utilizer population face to face, per member's consent. The individual in this position is to utilize their clinical expertise to support and engage members to promote positive health behaviors, assist with coordination of care, provided resource linkages, and collaborate with other Team Members within their care team, as well as external partners, to ensure a seamless transition of care experience.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• Exercise independent clinical judgment and strategic planning in managing a caseload of members with medical needs according to department processes and procedures. Recommend care coordination strategies for members, including but not limited to:
  • Utilize clinical tools and metrics (i.e., brief medical interventions) as necessary to inform interventions, manage caseloads, and escalate high-risk cases appropriately.
  • Engage with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as improving the member’s ability to manage and control their whole health.
  • Conduct comprehensive, holistic assessment according to the scope of the RN license.
  • Assimilate assessment information into an individualized care plan (ICP), communicate ICP with members, approved family or caregiver, and other members of the care team.
  • Lead inter/transdisciplinary care team meetings to share information, update and inform care plan
  • Coordinate with internal and external health partners to support Members comprehensive care needs
  • Participate and lead care transition plan responsibilities
  • Assist with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services.
• Coordinate care for members with complex medical and social needs, including across the physical, behavioral, and dental health delivery systems.
• Provide formal and informal training and support for Health Access Team Members on medical conditions, including treatments and evidence-based for treatment. Provide clinical consultation and support for Health Access ECM Team Members on physical health conditions, including evidence-based care.
• Represent the Enhanced Care Management team as the lead member when necessary.
• Develop interventions to improve the member’s ability to manage their own health.
• Support the clinical scope of responsibilities for non-clinically licensed care Team Members within the RN scope of practice.
• Cultivate and sustain productive partnerships with providers, team members, and community stakeholders. Employ advanced communication methods to strengthen collaboration across in-person, telephonic, and digital platforms. Model supportive and collaborative relationships with Members, co-workers, and community relations.
• Promote a collaborative and effective working environment within the Health Access Enhanced Care Management team by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as arise, and collaborating on Member case discussions.
• Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.
• Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing performance indicator measures, HEDIS gaps, and other quality measures.
• Participate in staff meetings, trainings, committee meetings, or other activities as needed or as directed by Leadership.
• Ensure documentation is accurate and in compliance with regulatory requirements and accreditation standards.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Education & Requirements 

• Three (3) or more years of care management experience in a health care delivery setting required. Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory

• Experience in a Managed Care setting preferred
• Minimum of one (1) year clinical experience in an acute care facility, skilled nursing facility, home health or clinic setting preferred
• Population of Focus Experience:
  1. Adults, unaccompanied youth & children, and families experiencing homelessness
  2. Adults, youth, and children who are at risk for avoidable hospital or ED care
  3. Adults, youth, and children with serious mental health and/or substance use disorder needs
  4. Adults living in the community and at risk for long-term care institutionalization
  5. Adult nursing facility residents transitioning to the community
  6. Children & youth enrolled in CCS or CCS Whole Child Model with additional needs beyond their CCS conditions
  7. Children & youth involved in child welfare (foster care)
  8. Adults & youth who are transitioning from incarceration
  9. Pregnant & postpartum individuals; birth equity population of focus
• Associate’s degree in Nursing from an accredited institution required
  • Bachelor’s degree in Nursing from an accredited institution preferred
• Possession of an active, unrestricted, and unencumbered Registered Nurse (RN) license issued by the California BRN required
  • Certified Case Manager (CCM) preferred

Key Qualifications

• Must have a valid California Driver’s license and valid automobile insurance.   Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Strong knowledge and in-depth understanding of:
  • Skill in evidenced based communication such as Motivational Interviewing, or similar empathy-based communication strategies
  • Understanding of and sensitivity to multi-cultural community
  • Self-management philosophies and practices, especially as they relate to chronic medical conditions
  • Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both

• Bilingual (English/ “Target Language”) preferred

• Highly skilled interpersonally, with excellent relationship skills
• Highly skilled in interpersonal communication, including resolving conflict with co-workers
• Skillful in informally and formally sharing expertise
• Must have skills to tolerate, manage and make effective use of a high level of ambiguity around new team models, new models of care, and new care management practices

Start your journey towards a thriving future with IEHP and apply TODAY!

Telecommute (All IEHP positions approved for telecommute work locations may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs as determined by IEHP leadership)

Significant travel outside of the office to Providers offices, member’s homes, and out to the community. Must live within a 25-mile radius of the assigned service area and have reliable transport