Partnership for Children of Essex (PCE) is currently seeking a Care Manager Supervisor.
This role is ideal for a motivated and compassionate professional who is committed to providing exceptional service and advancing positive outcomes for children and families across Essex County.
What You’ll Do- Advance the mission and values of the Partnership for Children of Essex by supporting staff, children, and families with integrity and purpose
- Lead, mentor, and develop a team of Care Managers to drive high performance and support ongoing professional growth
- Promote service excellence by monitoring outcomes, ensuring compliance, and maintaining high-quality documentation standards
- Provide guidance on complex cases, helping staff navigate challenges with confidence, clarity, and sound judgment
- Partner cross-functionally to strengthen communication, collaboration, and coordinated care in support of families
- Support recruitment, onboarding, and training initiatives to build and retain a strong, mission-driven team
- Foster a positive, accountable, and inclusive team environment aligned with organizational values
- Coordinate high-quality service delivery and effective resource management across programs
- Deliver formal and informal presentations within the community to promote the mission and services of the organization
- Collaborate with the Community Resource Manager and Community Resource Team to assess service utilization, identify gaps, and strengthen resource linkages
- Serve as a role model to Care Managers, youth, and families by demonstrating professionalism, empathy, and leadership
- Plan, organize, and facilitate in-service trainings to support staff development and program effectiveness
- Design, prepare, and analyze reports using systems such as Power BI to support data-driven decision-making
- Provide insights, analysis, and recommendations to Senior Management and the Board of Trustees to enhance service delivery and resource allocation
- Serve as a liaison to the Operations Director on matters related to child and family services requiring review or approval
- Perform other duties as assigned to support the overall success of the organization
What You Bring- A deep commitment to the mission, philosophy, and values of the Partnership for Children of Essex, with the ability to collaborate effectively across systems within the CMO model
- A genuine passion for supporting children and families and making a meaningful impact in the community
- Experience in care management, social services, or a related field, with a strong understanding of the challenges facing at-risk youth and families
- The ability to lead with empathy while setting clear expectations and holding others accountable
- Strong communication and interpersonal skills, with the ability to build trust with staff, families, and community partners
- A flexible, team-oriented mindset with a willingness to step in and support wherever needed
- A commitment to continuous learning, professional growth, and staff development
Qualifications & Experience:
- Master’s degree in a relevant discipline (e.g., social work, counseling, psychology, criminal justice, special education)
- Minimum of two years of post-master’s supervisory experience in child welfare, children’s behavioral health, juvenile justice, special education, or a related human services field
- Professional licensure preferred
- Experience in clinical assessment and child/adolescent development; community-based experience strongly preferred
- Demonstrated clinical and cultural competence, with the ability to manage complex cases across child-serving systems
- Knowledge of the Essex County community preferred
Additional Skills:
- Strong writing and computer skills, including experience with data systems and reporting
- Excellent public speaking and presentation skills
- Ability to contribute positively to a high-performing, mission-driven team
- Experience with community relations and resource development is a plus
- Familiarity with or ability to integrate the Wraparound Model into daily practice
- Bilingual skills are a plus
- Prior wraparound experience preferred
- Valid driver’s license required
The Partnership for Children of Essex (PCE) is a non-profit organization dedicated to creating a pathway for hope and improving the quality of life for youth and their families.
We are proud to offer a comprehensive benefits package that supports both your personal and professional well-being, including medical, dental, and vision coverage, flexible spending account options, a 403(b) retirement plan, Employee Assistance Program, generous paid time off, life insurance, and a flexible, hybrid work schedule.
PCE is An Equal Opportunity Employer- M/F/D/V