Care Manager

Toledo, Ohio | Full-Time, Exempt | $60,000 Annually

About Us

The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy, independent, and living in their homes and communities. Serving over 30,000 individuals annually, our team is committed to delivering compassionate, person-centered care across our region.

Position Overview

Care Manager (also known as a Waiver Service Coordinator) is responsible for conducting in-home assessments, identifying support systems, and coordinating long-term services through the MyCare Ohio Waiver Program. This role ensures members receive appropriate care in home- and community-based settings while maintaining compliance with Medicaid and program regulations.

What You’ll Do

• Conduct comprehensive in-home assessments to evaluate biopsychosocial needs, functional impairments, and support systems
• Identify and address health and safety risks
• Develop and implement Person-Centered Service Plans in collaboration with members and caregivers
• Monitor and adjust service plans based on changing needs
• Participate in Interdisciplinary Care Team (ICT) meetings
• Coordinate waiver services in alignment with payer sequencing requirements
• Communicate with providers to resolve service delivery issues
• Maintain ongoing contact with caregivers and support systems
• Advocate for members and caregivers
• Monitor Medicaid financial eligibility and waiver compliance
• Conduct annual reassessments (or more frequently as needed)
• Support audits and compliance reviews
• Assist with disenrollment processes and appeal education
• Maintain accurate, timely documentation
• Ensure HIPAA and confidentiality compliance
• Promote strong customer service and positive employee relations

Qualifications

• Licensed Social Worker (LSW) or Registered Nurse (RN) with an active, unencumbered Ohio license
• Minimum 1 year experience in home care, disability services, or case management
• Experience conducting health/social interviews
• Knowledge of human behavior, family systems, and community resources

Requirements

• Valid driver’s license, reliable transportation, and auto insurance
• Ability to pass annual Motor Vehicle Record (MVR) check
• Ability to work using dual-monitor systems and multiple databases
• Maintain LSW or RN licensure (required for continued employment)
• Obtain and maintain Ohio Department of Aging certification
• Adhere to HIPAA and AOoA confidentiality standards

Work Environment

This position is primarily office-based in a climate-controlled environment with regular in-home visits. Requires extended computer use and occasional lifting to 25 lbs.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Match
• Paid Time Off & Personal Time
• Continuing Education & Certification Support
• Short- and Long-Term Disability
• Employee Referral Bonus

Additional Information

Hiring is contingent upon successful completion of a drug screen, background check, and reference check. AOoA is a drug-free workplace. Employment is contingent upon funding availability.

Equal Opportunity Employer

AOoA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected characteristics.