The Care Navigator serves as a centralized point of contact for clinically related communications between the Company and external providers, hospitals, pharmacies, and other healthcare organizations.
Essential Duties and Responsibilities:
Serves as the primary clinical communication point for the organization, managing time-sensitive patient information and coordination issues.
Proactively performs outreach to patients with urgent or clinically significant findings to facilitate timely follow-up and appropriate care.
Responds to inquiries from external providers, hospitals, pharmacies, and healthcare organizations regarding urgent patient care, test findings, treatment coordination, and clinical information needs.
Reviews and acts on population health information received through state Health Information Exchanges (HIEs), including emergency department visits, hospital admissions, discharges, and other care events; updates patient records and communicates relevant information to providers.
Helps patients identify and schedule recommended referrals, including primary care, behavioral health, and specialty care providers.
Facilitates communication between patients, providers, and community resources to help address care gaps and improve patient outcomes.
Documents all patient interactions and care coordination activities in the electronic health record in accordance with organizational policies.
Checks and responds to work e-mail on a regular basis throughout the workday.
Participates in and completes all required trainings and in-services.
Performs other duties as assigned.
Minimum Qualifications:
Associates degree from an accredited college or university WITH three (3) years related experience, or an equivalent combination of education and/or experience.
Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
Must be proficient with Electronic Medical Record systems (e.g.: Athena).
Must have excellent written and oral communication skills, including exceptional customer service.
Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
Must be able to work individually as well as within a team.
Must be able to follow both verbal and written instructions.
Must be able to work a flexible schedule.
Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
Must be able to multi-task and prioritize.
Must demonstrate extreme attention to detail.
Must possess strong organization skills.
Must be able to problem solve and use reasoning.
Must be able to meet predefined quality standards.
Must maintain and project a professional attitude and appearance at all time.
Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Preferred Qualifications:
LPN, RN, CMA, or Social Work
Prior experience in the mental health and/or primary care fields.
Driving/Travel:
The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.
Compensation and Benefits:
Pay Range: $17.00/Hr - $19.00/Hr
PTO: Up to 96 hours in first year (pro-rated based on start date)
Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
Retirement: 401(k) with employer match
Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity