Care Navigator Concierge Medicine

SUMMARY:

The Concierge Medicine Care Navigator (MA) serves as a central point of contact for patients in a high-touch care model. This role blends clinical support with elevated customer service while supporting physicians and the care team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Patient Concierge & Experience

• Serve as key concierge contact for assigned patients
• Build trusted long-term relationships
• Proactively communicate regarding care plans and follow-ups
• Coordinate referrals, imaging, labs, and specialists
• Deliver a discreet, white-glove experience

Clinical & Medical Assistant Duties               

• Pre-visit planning and post-visit follow-up• Room patients and prepare exam rooms• Obtain and document vitals and medical histories• Perform phlebotomy, EKGs, injections, immunizations, and POCT• Assist providers during exams and procedures• Manage clinical supplies

Scheduling & Care Coordination• Manage appointment scheduling with urgency• Coordinate same-day and extended visits• Close care gaps (screenings, labs, vaccinations)• Track orders, referrals, and test results

Administrative & Documentation Support• Document patient interactions in EHR• Manage medical records and referrals• Support onboarding of concierge members• Maintain HIPAA compliance

Collaboration & Practice Operations• Collaborate with physicians and leadership• Improve workflows and patient satisfaction• Support quality initiatives

Performs other duties as assigned.

EDUCATION:

CMA/RMA certification or equivalent

EXPERIENCE:

2+ years clinical healthcare experience

Phlebotomy and EKG experience preferred

Concierge or primary care experience preferred

EHR and patient portal familiarity preferred

Strong communication and customer service

Excellent organization and attention to detail

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

LPG-Cranston-1500 Pontiac Ave - 1500 Pontiac Avenue Cranston, Rhode Island 02920

Work Type:

M-F Days

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

No