Care Navigator

Care Navigator- Skilled Nursing at La Vernia and Pleasanton, TX

Make a Difference in Every Transition of Care

Are you passionate about guiding patients and families through complex healthcare journeys? We are seeking a dedicated and highly organized Care Navigator to join our team. In this critical role, you will serve as the bridge between referral sources, residents, families, and interdisciplinary teams, ensuring a seamless transition into and out of our community while delivering an exceptional care experience.

The ideal candidate combines strong clinical knowledge with outstanding communication, problem-solving, and care coordination skills to support positive resident outcomes and operational excellence.

What You''ll Do

As a Care Navigator, you will play a key role in coordinating admissions, care planning, and discharge transitions by:

Admissions & Care Coordination

• Lead the admission process from initial referral through resident acceptance and move-in.
• Review and assess medical records, clinical documentation, and care needs to determine appropriate placement.
• Collaborate with referral sources, hospitals, physicians, residents, and families to ensure smooth transitions of care.
• Ensure comprehensive pre-admission assessments are completed accurately and timely.

Communication & Collaboration

• Serve as a central point of communication between residents, families, caregivers, and the interdisciplinary care team.
• Communicate critical resident information to clinical and operational departments to support exceptional care delivery.
• Partner with direct care staff and leadership to ensure resident needs are understood and addressed effectively.

Discharge Planning & Resource Management

• Coordinate safe and effective discharge plans that promote continuity of care and successful recovery.
• Identify and arrange appropriate post-discharge resources, services, and support systems.
• Provide education and guidance to residents and families to facilitate a smooth transition home or to the next level of care.

Quality & Performance Excellence

• Participate as an active member of the Quality Assurance and Performance Improvement (QAPI) Committee.
• Support organizational goals and key performance indicators, including Balanced Scorecard initiatives.
• Contribute to continuous improvement efforts that enhance resident outcomes and satisfaction.

What We''re Looking For

Required Qualifications

• Associate''s or Bachelor''s degree in a clinical field, or relevant clinical credential/licensure.

• Strong experience in:

• Admissions and care coordination

• Medical record review and clinical assessments

• Healthcare reimbursement and payer requirements

• Utilization management

• Discharge planning and transition management

• Proficiency with healthcare technology and electronic medical records (EMR/EHR) systems.

• Strong analytical, organizational, and decision-making abilities.

• Ability to prioritize effectively and thrive in a fast-paced healthcare environment.

• Excellent communication and interpersonal skills.

Preferred Skills

• Experience working in skilled nursing, post-acute care, rehabilitation, long-term care, or healthcare case management.
• Knowledge of Medicare, Medicaid, managed care, and insurance authorization processes.
• Proven ability to build relationships with referral sources, residents, and families.

Why Join Us?

At Touchstone Communities, you''ll have the opportunity to make a meaningful impact on residents'' lives every day. We are committed to delivering best-in-class healthcare services through collaboration, compassion, and clinical excellence. As a Care Navigator, you''ll be an essential part of ensuring that every resident experiences a seamless and supportive care journey.