Care Operations Specialist - (on site)

As a Care Operations Specialist, the primary responsibilities include making outbound calls to customers, responding to a high volume of Customer Service email correspondence, researching, and resolving billing and general account issues, porting support and completion, and providing information to customers on our products and services. The position is accountable for maintaining a high level of customer support and driving continuous process improvement on an ongoing basis.

This role is on site, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV or San Antonio TX.

What you'll do

• Support customer and internal emails for updates, complaints etc.
• Process physical mail from customers. Customer Complaints, ACH inputs, PEP updates etc. along with sending outgoing mail.
• Work interdepartmentally like coaching or processing account updates from Customer Service, Commercial care, Billing operations and logistics.
• Handle porting request updates, errors and cancels.
• Handle excessive usage, international and fraud work from partner consumer risk management team.
• Support commercial Hospital at Home account updates.
• Perform data entry and maintain document-related spreadsheets and reports

Basic Qualifications

• Minimum 2 years of customer service experience required

Preferred Qualification

• Prior call center experience preferred
• Prior experience in wireless or telecommunication industry preferred
• Previous business writing and analysis preferred
• Prior correspondence writing preferred
• Knowledge of Microsoft Office Suite including Word, Excel, Outlook, Power Point

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount

About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.

Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.