Evolving Solution Services is looking for a Workforce Management & Escalations Specialist in Oklahoma City. This full-time role focuses on managing escalated customer issues while supporting daily workforce management tasks.The successful candidate will demonstrate strong organizational skills, be comfortable in a fast-paced environment, and partner effectively to resolve urgent customer needs. Key responsibilities involve monitoring queues, triaging issues, and contributing to accountability in service performance.#J-18808-Ljbffr