At Truss Vet, we're bridging gaps in care to support pets and the people who love them. We have an ambitious 10-year goal of nurturing the human-animal bond by supporting over 1 million pets and their families. We're doing this by pioneering a new category in veterinary medicine and building out the premier veterinary urgent care company in our industry. We're growing quickly, and we need talented people to help us accomplish our goals!The Care Partner Relationship Manager is a relationship‑driven, operationally minded team member who partners with veterinary clinics across our clinic footprint to maximize Care Partner engagement, retention, and awareness of Truss Vet – Veterinary Urgent Care's capabilities. This role sits at the intersection of clinical operations and care partner relations, and will support both clinic staff navigating referral pathways and our internal teams in delivering seamless care partner experiences.You'll spend significant time traveling between clinics in North Carolina, South Carolina, Tennessee, and the broader Southeast, building genuine relationships with veterinary teams while driving measurable growth in Care Partner visit volume.Travel: 50% – 75%Significant travel required across the Southeast; travel budget allocatedMarkets: North Carolina, South Carolina, Tennessee (role designed to scale to as many as 10 markets as we grow)Work Environment: Mix of office time (reporting, planning), travel to clinic locations, and virtual and in‑person meetings with partners and internal teamsKey ResponsibilitiesCare Partner Relationship Management (50%)Build and maintain relationships with existing Care Partner clinics through regular visits, calls, and touchpointsDrive retention and engagement by understanding each clinic's case sharing patterns, pain points, and growth opportunitiesIdentify and execute on expansion opportunities within existing partnersConduct in‑person training and consultations at clinic locations to demonstrate Truss Vet's capabilities and streamline client transfer processesTrack and analyze Care Partner visit volume and engagement metrics to identify trends and opportunitiesAccurately document procedures and relevant details related to care partner relationship managementDemonstrate professionalism, efficiency, and compassion when working with care partners, clients, and clinical staffCare Partner Acquisition (20%)Identify and outreach to prospective veterinary clinics in your assigned marketsPartner with Practice Managers (PMs) and clinical teams to create customized plans for partner engagement, marketing, and maintenance of new relationshipsCommunicate value proposition in language that resonates with clinic leadership and clinical staffClose partnerships by facilitating patient referrals and ensuring smooth initial experienceRelationship Repair & Recovery (20%)Proactively surface fractured relationships — partners whose case sharing patterns have changed or quietly stopped — and diagnose what happenedActively ask Care Partners about past negative experiences with Truss Vet and facilitate resolution between the partner clinic and the relevant Truss Vet teamTurn complaints into trust and close the loop internally — ensure feedback reaches the clinic team that needs to hear it and that follow‑through is visible to the partnerAnalytics & Reporting (10%)Track Key Metrics across Truss Veterinary clinics and their care partners:Volume of transferred cases over time from care partnersChanges in care partner behavior or patterns in transferred casesCase types and acuityYou're a great fit if:You're a relationship builder who thrives on solving problems for othersYou're equally comfortable in a meeting with clinical leadership and chatting with staff about how to refer casesYou understand sales and partnership building without being stereotypically "salesy"; you ask good questions, listen, and focus on genuine partnership valueYou're comfortable wearing multiple hats and shifting between relationship-building conversations and operational problem-solvingYou genuinely enjoy building trust with people across different roles and personalities. You listen more than you talk and understand what drives clinics' successYou can explain complex clinical concepts in accessible ways, adapt your approach based on your audience, and communicate with clarity whether in‑person, on calls, or in writingYou're organized and detail‑oriented. You can manage your own schedule, travel logistics, and follow‑up systems with minimal oversightYou understand how to identify opportunities, build a pipeline, and move partners toward decisions without being pushy or transactionalYou have a growth mindset; you never stop learning, and you're constantly looking for ways to advance yourself, your career, and your teamYou want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growthYou want to make a difference in the world, have an impact on people's lives, and change the future of animal healthcare for the betterYou're willing to "get your hands dirty"; no task is beneath you, you're entrepreneurialYou read our core values (below) and they overlap with your personal valuesQualified candidates may include:Experienced relationship management professionals (ex. Client Success Managers, Sales Representatives, Strategic Partnership Leads, Account Executives) interested in working in animal health with prior experience in veterinary or healthcare industriesBasic ability to track metrics, analyze trends, and use data to inform strategy are a plus (no advanced analytics needed; Excel proficiency sufficient)Compensation & BenefitsCompetitive salaryHealth, vision, and dental insuranceShort‑ and long‑term disability coverage, life insurance, accident insurance, and critical illness insurancePaid time off (PTO)Mental wellness subscriptionParental leave401K + matchPet care discounts#J-18808-Ljbffr