Care Specialist

Position Summary

We are seeking a compassionate, organized, and culturally responsive Community Resource Specialist/Case Manager to support clients throughout their treatment journey. This position serves as a vital link between clients, families, healthcare providers, and community resources, ensuring individuals receive the services and support necessary to achieve positive outcomes.

The successful candidate will engage clients from referral through treatment, coordinate care and services, assist with benefits and insurance enrollment, and provide resource navigation and advocacy. This role requires strong relationship-building skills, attention to detail, and a commitment to serving diverse populations.

Key Responsibilities

• Engage clients from the point of referral through successful completion of treatment services.
• Coordinate care and support services to address client needs and treatment goals.
• Assist clients with benefits eligibility determination and enrollment in public and private insurance programs.
• Conduct social needs screenings and identify barriers to care.
• Provide resource referrals and service navigation assistance.
• Support clients and families in accessing clinical, behavioral health, and community-based services.
• Develop and maintain strong relationships with community agencies, referral sources, and service providers.
• Facilitate community resource linkage and coordinate appropriate referrals.
• Maintain accurate client records, service data, and required reports.
• Ensure compliance with HIPAA regulations, Joint Commission standards, agency policies, and documentation requirements.
• Participate in interdisciplinary team meetings and collaborative care planning.
• Contribute to quality improvement initiatives and program development efforts.
• Provide ongoing support, education, and advocacy for clients and their families.
• Perform other duties as assigned.