Career Advisor

 Childcare Advisor (Customer Support / Case Management)

 Location: Houston, TX (Onsite)
 Schedule: Monday - Friday, 8:00 AM - 5:00 PM
 Duration: Contract Assignment, up to 4 months
 Employment Type: Temporary

Position Overview

We are seeking a Childcare Advisor to join a high-volume support center environment, providing case management and customer service to families seeking childcare solutions. This role serves as the primary point of contact for parents and guardians, offering guidance through childcare options, eligibility requirements, and funding application processes.

This position requires a strong balance of customer service, attention to detail, and administrative accuracy in a fast-paced, performance-driven environment.

Key Responsibilities

Customer Engagement & Support

• Serve as the primary point of contact for parents and guardians, managing inquiries from initial contact through resolution
• Deliver a high-quality customer experience across phone, email, and chat channels
• Handle high volumes of inbound and outbound communications while meeting performance and quality standards

Case Management & Application Support

• Conduct eligibility assessments and collect accurate customer information
• Guide customers through childcare funding applications, ensuring all required documentation is obtained and validated
• Process a high volume of applications accurately and in a timely manner following established guidelines
• Maintain ongoing support throughout the customer lifecycle, including onboarding, approval, and program completion

Documentation & Compliance

• Maintain detailed, accurate, and compliant case notes within internal systems
• Ensure adherence to confidentiality, data protection, and organizational policies
• Support quality assurance reviews, audits, and compliance initiatives

Customer Experience & Continuous Improvement

• Use empathy and active listening to support families navigating childcare needs
• Identify process improvement opportunities and recommend enhancements
• Maintain knowledge of applicable federal, state, and local regulations impacting childcare and support services

Qualifications

Required

• High school diploma or equivalent
• Strong customer service experience in a high-volume environment
• Excellent communication and active listening skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven setting
• Strong attention to detail and organizational skills
• Ability to work independently while maintaining productivity standards

Preferred

• Post-secondary education in business, human services, or related field
• Experience in case management, social services, call center, or government program support
• Familiarity with eligibility programs, benefits administration, or workforce services

Technical Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Experience with CRM systems, case management platforms, or data entry systems
• Ability to navigate multiple systems simultaneously with accuracy and efficiency

Core Competencies

• Customer service and relationship management
• Case management and administrative accuracy
• Problem-solving and issue resolution
• Time management and multitasking
• Compliance and attention to detail

Ideal Candidate Profile

• Customer-focused professional with strong empathy and communication skills
• Detail-oriented with the ability to manage high-volume workloads
• Comfortable working in a structured, metrics-driven environment
• Proactive problem-solver who can navigate complex processes and systems

Work Environment

• Onsite support center environment
• High-volume call, chat, and email workflow
• Fast-paced, performance-based setting with defined service level expectations

Search Keywords / Alternate Titles - Customer Service Representative, Case Manager, Eligibility Specialist, Benefits Specialist, Call Center Representative, Client Services Advisor, Workforce Services Specialist, Social Services Coordinator

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.