Career Advisor

About Madison Strategies Group

Are you passionate about helping others in your community? Do you want to go to work every day knowing you are impacting people's lives? Madison Strategies Group, a local workforce development non-profit organization, is hiring a Career Advisor who will help individuals determine, pursue, and reach their educational, career, and life goals. If you have experience in coaching or mentoring roles and are eager to support and coach individuals toward career advancement, this might be the job for you. We are looking for a goal-focused individual with great communication and critical thinking skills who will help our customers be successful in their career journey.

The passion for our community is the driving force behind the Madison Strategies team, striving to create access to high-quality education, fulfilling employment, and upward economic mobility for all. We are always looking ahead and innovating to ensure our programs meet the needs of the workforce and community. We know the work we do is both highly challenging and profoundly rewarding. Our successes come from positive attitudes, diversity of thought, collaborative work, and compassionate customer service. We hold ourselves to the highest standard because we know the importance of our work for the community.

The Primary Responsibilities of the Career Advisor include:

• Interview potential customers and determine suitability for the program.
• Provide customers with individualized career guidance, coaching, and support to help them complete educational training courses, gain and retain employment, and pursue advancement opportunities.
• Assist program participants with enrollment in technical training programs.
• Guide customers in creating goals for education and employment, track customers' progress toward achieving their goals,  and provide support to achieve them.
• Support customers enrolled in technical training tracks through weekly class check-ins, peer huddles, and workshops.
• Assist customers in overcoming obstacles to training completion and employment, including scheduling challenges, childcare, transportation, family crises, and other life situations.
• Make referrals to family support and mental health staff.
• Work collaboratively with the Business Services Team to determine the types of jobs that match the skills and qualifications of training graduates and job seekers.
• Maintain frequent, ongoing communication with customers to build trusting relationships.
• Track monthly and quarterly goals for training completion, job placement, and customer engagement.
• Record daily activity and case notes in Salesforce, including phone calls, emails, services delivered, class visits, and other customer interactions.
• Participate in industry associations and professional development activities.

Qualifications: 

• Post-secondary education; BA or BS degree preferred.
• Minimum of 2 years working in a professional office environment.
• Ability to thrive in a fast-paced and collaborative work culture
• 1–2 years mentoring, coaching, or related experience.
• Skilled in planning, identifying priorities, and providing solutions
• Must have schedule flexibility; occasional evening and weekend work required.
• Comfortable conducting presentations in front of large groups and a one-on-one setting.
• Desire to work as part of a team driven by data and results, dedicated to achieving positive outcomes while maintaining a positive atmosphere. 
• Excellent verbal and written communication skills 
• Must have proficient computer skills and experience with of Microsoft Office, Gmail, and Google Drive, with the ability to adapt to new equipment and technology.
• Salesforce or similar software preferred.
• Must have personal transportation that can be used throughout the workday

Job Type: Full-time

Benefits: Madison Strategies Group offers a competitive benefits package including health, dental, and vision insurance, company-paid short- and long-term disability, life insurance, and a 4% match on your 401(k), along with generous holidays and paid time off.

How to apply: Our multi-step hiring process ensures we employ the right people with the skills necessary to innovate and elevate the Madison Strategies team. Submit a  resume and a cover letter describing how the mission of Madison Strategies Group motivates you

MSG is an equal opportunity employer, committed to a diverse workforce.

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