Career and Academic Planning Services, Student Ambassador

Posting Details

Position Information

Requisition Number AS1021P Job Title Career and Academic Planning Services, Student Ambassador Pay Rate $16.39 hourly Position Type Part-time Variable Schedule Position Summary

• This position is only available for current Frederick Community College Students*

Position Summary:

The CAPS Student Ambassador position supports the Career and Academic Planning Services team with promoting and assisting students with enrollment. The CAPS Student Ambassador will greet visitors as an initial point of contact for current students, as well as other visitors to the Center. They will assist students with account information and supporting registration processes. This position is responsible for promoting advising and registration dates at select campus engagement events. Ability to use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

Essential Duties and Responsibilities:

These duties are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.

The following are the functions essential to performing this job:

1. Greet all visitors who enter the Center and inquire about the purpose of their visit.

2. Assess needs and ask appropriate questions to determine relevant resources that the visitor may need from Career Services, Employment Services, Advising, and Transfer.

3. Assist visitors with accessing resources including the Degree Plans in Peoplesoft Career Coach, College Central Network, and Focus2, as well as other online resources.

4. Provide information about upcoming events including employer and college visits, Registration periods, and Academic programs.

5. Provide assistance to students in the computer lab/resource area with class registration. Provide referrals to appropriate staff members for follow up.

6. Answer phones and provide appropriate information as needed. Monitor the flow of Navigate Student platform; the system for making appointments.

7. Assist with social media promotion of the department, services, events, and deadlines.

8. Assist with events to include preparation before the event and day of the event assistance with logistics for Required Orientation Advising & Registration (ROAR), Career, and Transfer

9. Promotion of advising and registration dates at events on campus.

10. Performs other duties as assigned.

Required Minimum Qualifications

1. Current student at Frederick Community College

2. Previous customer service experience

3. Good communication skills

Desired Qualifications

1. Ability to provide resources to visitors that includes navigating software platforms.

2. Ability to multi-task and adapt to changing work situations.

3. Good organizational skills.

4. Excellent oral and written communication skills

Work Schedule

Variable

Full/Part Time Part Time Telework Eligible? No Essential Personnel? No

Posting Detail Information

Job Posted Date Closing Date Open Until Filled For Best Consideration Special Instructions to Applicants

All applications and required documents must be submitted online. Mail, e-mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under-represented groups to apply.

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • To be considered for this position, you must be a current student at Frederick Community College with previous customer service experience and strong communication skills. Please indicate below whether you meet these minimum qualifications:
• Yes, I meet these minimum qualifications.
• No, I do not meet the minimum qualifications.

Documents Needed To Apply

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

• Other Relevant Document