Career Planner

Career Planner

Salary

$49,400.00 - $72,612.80 Annually

Location

Denison - 51442 - Crawford County, IA

Job Type

Full-time

Job Number

26-03105

Agency

309 Iowa Workforce Development

Opening Date

05/15/2026

Closing Date

5/25/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Andrea Mann (andrea.mann@iwd.iowa.gov)

• Description
• Benefits
• Questions

Job Description

Iowa Workforce Development (IWD) is seeking a Career Planner to join our team at the IowaWORKS office in Denison, Iowa.

Position Details

• Location: 504 Hwy 39 North, Denison, IA
• Schedule: Full-time | Monday - Friday | 8:00 AM - 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment

Position Overview

Responsible for delivering comprehensive workforce and customer service support by assessing customer qualifications for job referrals and specialized services, while building strong relationships with employers and community partners. This role provides business planning assistance, recruitment support, and workforce solutions for organizations experiencing growth, restructuring, layoffs, or operational changes. The position also serves as a key resource for promoting IowaWorks programs and services through presentations, consultations, and direct customer engagement. Success in this role requires strong communication skills, the ability to work effectively with individuals from diverse backgrounds, and a commitment to providing exceptional customer service in a fast-paced environment.

Core Responsibilities

• Oversee day-to-day operations by implementing state, local, and federal policies and procedures, with a primary focus on Career Services, Recruitment & Placement, and Home Base Iowa teams.
• Facilitate regularly scheduled staff meetings, as well as special meetings when necessary.
• Communicate program changes to staff and coordinate training opportunities to strengthen employee knowledge and skills as needed.
• Provide backup support for Operations Managers.
• Ensure adequate team coverage and workload distribution on a daily basis.
• Adjust and balance workloads as staffing needs and operational demands change throughout the day.
• Orient, train, and instruct employees within the Welcoming, Unemployment, Exploration, Career Services, Recruitment & Placement, and Home Base Iowa teams.
• Contribute input for employee performance evaluations.
• Make emergency operational decisions in the absence of the Service Area Manager.

What You'll Do

• Perform essential unemployment insurance (UI) activities and services to clients for all IWD programs and services as well partner programs and services.
• Data enter UI claim information as needed, providing BRI information and adjudicating issues as they arise.
• Staff UI lab for claims taking and working with clients to problem solve UI claims issues.
• Answer incoming phone line for claims issues and problems, resolving the problems and providing customer service to clients on the phone.
• Provide forms for appeals and other partner agencies, directing customers to the appropriate location.
• Provide staffing for Wage Verification when necessary.
• Educate customers on services available at the IowaWORKS location.
• Assist customers questions about employment opportunities and local employers.
• Facilitate customers in using computers, tutorials, labor market information, educational options, career explorations, assist with creating resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center.
• Coach job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.

Assist job-ready job seekers in obtaining employment opportunities.

• Provide current labor market information to both job candidates and employers.
• Deliver direct recruitment services to businesses seeking qualified employees.
• Guide employers on effectively using the One Stop labor exchange system.
• Identify and develop potential new employer partnerships for the Center.
• Ensure Veteran preference standards are followed in job vacancy processing.
• Participate in the development and implementation of customized recruitment strategies.
• Conduct follow-up communication and provide ongoing support to job seekers and employers.
• Utilize IWORKS to track, maintain, and update employer information.
• Review, critique, and enter job postings into the Labor Exchange system.
• Enter customer referrals into the IWORKS labor exchange system accurately and timely.
• Network with businesses to assess hiring practices and identify workforce needs.

The successful candidate will provide:

• Proficiency test and skill assessments.
• Assist community organizations, businesses, and other agencies by providing labor market information, child labor form, USERRA and 9 in 1 posters, verification of work registration and wage verification, wage claim form.
• Assist new businesses with job fairs/hiring events.
• Promote employment events hosted at IWD and answer questions about employment opportunities and local employers.
• Back up services and temporary reassignments for all Integration Teams to include career services, recruitment, and placement, and Home Base Iowa teams

Customer Service

• Greet customers and direct them to the appropriate event, appointment, or service area.
• Assist customers with gathering and entering information into the IowaWORKS membership and labor exchange system.
• Conduct initial service triage to identify customer needs and refer them to the appropriate team or service.
• Prepare and distribute service packets for members.
• Provide first-day services and support to Veterans.

Travel is required.

About Iowa Workforce Development

IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for IowaWORKS Offices where both employers and job seekers can receive workforce assistance.

Employer Highlights

IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Hybrid telework opportunities for eligible classifications
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

Click here to learn more about all of the amazing benefits the State of Iowa offers.

If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field.

2) Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.

3) A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

4) Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?

• Yes
• No

04

How many years of full-time work experience do you have in the following: Career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.?

• Four or more years of the required experience
• Three to less than four years of the required experience
• Two to less than three years of the required experience
• One to less than two years of the required experience
• Less than one year of the required experience
• No experience in the required areas

05

Do you have a total of four years of post-high school education in any field and/or full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement? 30 semester hours of post high school education in any field equals one year of full-time experience.

• Yes
• No

06

If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?

• Not applicable
• Six months or less
• Six months to less than 12 months
• 12 months or more

Required Question

Employer State of Iowa

Agency 309 Iowa Workforce Development Address 1000 E Grand Ave

Des Moines, Iowa, 50319

Website https://www.iowaworkforcedevelopment.gov/