Career Services Case Worker

Career Services Case Worker

Salary

$66,700.40 - $79,219.09 Annually

Location

Pasadena City Hall, CA

Job Type

2025 - REGULAR FULLTIME 40+ HRS A WK

Job Number

27-009

Department

City Manager

Division

Economic Development Division

Opening Date

07/30/2026

Closing Date

8/13/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

The City of Pasadena is currently seeking a Career Services Case Worker who maintains and tracks client profiles, provides guidance and information related to various career services, maintains a heavy caseload, audits participant files regarding eligibility and right to work, and performs related work as assigned.

This is a limited term/grant funded position with current and continued employment dependent on available funding.

The ideal candidate will have recent case management experience with a career services focus providing direct client support to individuals in need of employment and/or training opportunities.

Essential Functions

The major responsibilities of this position are listed below. For more detailed information, please review the job description.

1. Manages front end of State Workforce Development System (CalJOBS); maintains and tracks client profiles; manages client program services.

2. Conducts client intake and assessment, evaluating the clients needs and resources related to career services.

3. Verifies and documents a variety of information required by program guidelines.

4. Interprets and explains rules and regulations, policies and procedures; provides information on available career services; counsels applicants and program participants on program rules and regulations.

5. Audits participant files regarding eligibility and right to work.

6. Screens and direct calls; relays messages; makes appointments; registers clients into State Workforce Development System (CalJOBS) and/or other data tracking systems; verifies client activities into State Workforce Development System (CalJOBS) and/or other data tracking systems, and provides information to clients and partners.

7. Presents, trains, and facilitates workshops for public, staff, and partners.

8. Prepares a variety of correspondence, reports and statistical information; maintains accurate case files; prepares clear and concise narrative reports regarding assigned cases.

9. Develop and assists in implementing on-going client service plans.

10. Maintain case records and required reporting documentation.

11. Serve as a liaison and advocate for individuals seeking employment.

12. Document client contacts and follow-up activities.

13. Participate in case conferences and case reviews.

14. Facilitate referrals to a variety of agencies.

Qualification Guidelines

COMPETENCIES

The following list represents the core competencies needed for success in this position.

• Customer Focus - Providing responsive, respectful, and solution-oriented service while anticipating customer needs and creating a positive experience.
• Handling Stress - Maintaining emotional stability and self-control under pressure, challenge, or adversity.
• Self-Management - Showing personal organization, self-discipline, and dependability.
• Presentation Skills - Formally delivering information to groups.
• Negotiating - Reaching mutually satisfying agreements and compromises.
• Teamwork - Collaborating with others to achieve shared goals.
• Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace.
• Decision Making - Choosing optimal courses of action in a timely manner.
• Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations.

EDUCATION AND EXPERIENCE

• Graduation from high school or GED equivalent
• Four years of experience providing case management and/or related career services.
• Experience in a public agency is preferred.
• An Associates degree and workforce development experience is desirable.

SELECTION PROCESS

The selection process may consist of a training and experience evaluation, written test, interview panel, and/or department-level interviews.

VACANCY INFORMATION

There is currently one limited term/grant funded vacancy in the Career Services Division of the City Managers Department.

The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

Candidates selected for this position are subject to a one year probationary work period.

Special Requirements

Must possess a valid California Class C drivers license and comply with the Citys Motor Vehicle Safety Policy during the course of employment.

Retirement:

The City of Pasadena contracts with the California Public Employees' Retirement System (CalPERS) to offer a defined benefits program for eligible employees.

"New" CalPERS members are subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and receive the following benefit formula: 2% at 62

"Classic" members of CalPERS receive the following benefit formula: 2.5% at 55

Deferred Compensation:

The City offers a 457(b) deferred compensation plan to help employees save for their retirement and supplement their CalPERS pension. Employees can defer salary with pre-tax or Roth after-tax deductions.

Health Insurance: *

The City contracts with CalPERS to offer several comprehensive health plans that include Health Maintenance Organization (HMO) plans and Preferred Provider Organization (PPO).

Other Benefits include: *

• Dental Insurance (HMO and PPO plans offered)
• Paid leave (holidays, sick leave, vacation leave)
• City-paid Life insurance
• Voluntary vision, life, accident, critical illness and long- term disability insurance
• Medical & Dependent Care Flexible Spending Accounts
• Free Employee Assistance Program
• Employees participate and pay into EDD's state disability insurance/paid family leave program
• These benefits may vary for employees whose FTE is less than .75 or work less than 30 hours per week.

01

What is your highest level of education completed?

• High School or GED
• Associates Degree
• Bachelors Degree
• Masters Degree or other advanced degree

02

What best describes your years of experience providing case management and/or related career services?

• Less than 4 years
• 4 to 6 years
• 6 or more years

03

in 200 words or less, please describe your case management experience as it relates to job placement, career services, or employment training.

04

In 200 words or less, describe your case management experience, if any, working in a federal program such as the Workforce Innovation and Opportunity Acts (WIOA). If none, please respond N/A.

Required Question

Employer City of Pasadena

Address 100 N. Garfield Ave., Rm S135

P. O. Box 7115

Pasadena, California, 91109-7215

Phone (626) 744-4366

(626) 744-4366

Website http://www.cityofpasadena.net/humanresources