Cargo Claims Assistant

Position Summary

Performs supportive duties for the Risk Management Call Center, including taking reports from customers, clients, and employees of the organization, so that risk management freight exceptions and OS&D reports may be processed.

Role and Responsibilities

• Receives Risk Management calls and reports related to occurrences of freight OS&D (over, short and damaged), freight exceptions, load shift, overweight, freight rework, and hazardous materials.
• Maintains Risk Management information and procedures, including customer and vendor contact information.
• Processes Risk Management correspondence to appropriate involved parties as needed.
• Reports OS&D occurrences and freight exceptions in accordance with customer requirements.
• Administers the process of tracking, securing, and redelivering rejected freight.
• Assists in determining salvage of refused freight and participates in salvage sales.
• Researches, compiles, and tracks reports, spreadsheets, and correspondence related to customer freight exceptions.
• Processes OSD related payments and logs financial information in occurrence records.
• Establishes and maintains positive working relationships with others.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.