Cargo Office Agent

The Facilities Group

Honolulu, HI

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JOB DETAILS

SKILLS

Administrative Skills, Air Cargo, Americans with Disabilities Act (ADA), Aviation Industry, Billing, Billing Records, Cargo/Freight, Communication Skills, Computer Skills, Computer Systems, Corporate Compliance, Corporate Policies, Customer Support/Service, Data Entry, Detail Oriented, Diversity, Documentation, Federal Aviation Administration (FAA), High School Diploma, Housekeeping/Cleaning, Hubs, Incentive Programs, Life Insurance, Logistics, Maintain Compliance, Operational Support, Organizational Skills, Physical Demands, Record Keeping, Regulations, Regulatory Requirements, Reporting Skills, Social Media, Telephone Skills, Time Management, Training/Teaching, Typing, USPS (United States Post Office), Vision Plan, Warehouse Coordination, Warehousing

LOCATION

Honolulu, HI

POSTED

3 days ago

Who We Are
U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation's busiest airports. As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year.

With operations at major hubs across the country, U.S. Aviation Services combinesa national footprint with a local team spirit-built on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day.

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Why Work for U.S. Aviation Services?
At U.S. Aviation Services, you'll find more than just a job-you'll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed.

We're proud to support our employees with:
• Free Parking
• Weekly Pay - Get paid on time, every week
• Paid Training - No experience? No problem
• Opportunities for Growth - Many supervisors and managers started on the front lines

U.S. Aviation Services has immediate openings for Cargo Office Agents at Daniel K. Inouye International Airport.

Shift Information
Multiple shifts available. Start times may include:
• 2:00 AM
• 4:00 AM
• 6:00 AM
• 8:00 AM
• 2:00 PM
Weekends Required

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Position Summary
The Cargo Office Agent is responsible for performing administrative, clerical, and operational support functions within the cargo office. This position ensures the accurate processing of cargo documentation, coordination with warehouse teams and airline partners, and compliance with company policies, airline requirements, and regulatory standards.

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Cargo Office Agent - Essential Duties & Responsibilities
• Prepare, review, and process cargo documentation including airway bills, manifests, delivery orders, and billing paperwork
• Enter and maintain cargo shipment data in company and airline computer systems with a high level of accuracy
• Coordinate inbound and outbound cargo activities with warehouse staff, drivers, airline representatives, and customers
• Respond to customer, airline, and internal inquiries regarding cargo status, delays, discrepancies, and releases
• Verify cargo details such as weight, piece count, special handling requirements, and customs status
• Ensure compliance with TSA, FAA, airline, and company regulations and procedures
• Assist in resolving documentation errors, shortages, damage reports, and other operational issues
• Maintain organized records and files in accordance with retention and audit requirements
• Perform clerical tasks such as answering phones, emails, scanning documents, and preparing daily reports
• Support supervisors and managers with administrative and operational needs as required
• Perform other duties as assigned within the scope of the position and union agreement
• May be required to assist with warehouse duties including building or breaking down freight

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Qualifications
• High school diploma or GED required
• Prior cargo, airline, logistics, or office experience preferred
• Basic computer proficiency including email, data entry, and office systems
• Ability to accurately handle paperwork in a fast-paced environment
• Strong attention to detail and organizational skills
• Good communication and customer service skills
• Ability to work flexible shifts, including nights, weekends, and holidays as required by operations
• Ability to obtain AOA Badge, CBP Clearance, and USPS Mail Certification

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Physical Requirements & Work Environment
• Ability to sit or stand for extended periods
• Ability to perform repetitive office tasks such as typing and file handling
• Occasional walking between office and warehouse areas
• Office environment located within an active airport cargo operation
• Exposure to a fast-paced, time-sensitive operational setting

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US Aviation Services Perks & Benefits
We value our team members and are proud to offer a competitive benefits package that includes:
• 401(k) retirement account with company match
• Health, dental, vision, and life insurance
• Paid time off and holiday pay
• Uniforms provided
• Work in a fast-paced, exciting airport environment
• Recognition programs and performance incentives

US Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.

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Equal Opportunity Employer
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

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Reasonable Accommodation Notice
Consistent with the Americans with Disabilities Act (ADA), all state and federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our Honolulu Recruitment Team at 808-482-5457.

#UAHNL

Multiple shifts available; Start times may include early morning and afternoon schedules (2:00 AM, 4:00 AM, 6:00 AM, 8:00 AM, and 2:00 PM)

About the Company

The Facilities Group

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