Caring Family Advisor (Inside Sales)

Caring Family Advisor (Inside Sales) 

• Hold space and conduct deeply connected discovery conversations that not only help uncover the needs of the care recipient but also help the care seeker or family navigate this decision.

• Guide families through the search process, providing strong post-referral follow-up, with emphasis on the value of partnering with Caring.
• Walk alongside families by proactively managing all leads in your pipeline.
• Understand partner community offerings within our database, resident requirements, and the unique benefits of senior living options to accurately match care recipient needs to a community.
• Leveraging the NEPQ conversation framework, use active listening and attention to verbal cues to uncover pain points.
• Engage in effective probing and ask insightful questions to provide targeted solutions.

• Maintain consistent performance metrics based on predefined benchmarks.
• Consistently meet and exceed sales goals.
• Balance adding new volume to the pipeline while converting existing pipeline
• Accurately manage the lead pipeline within the CRM.

• Strong attention to detail and exceptional organizational skills.
• Comfort level in following communication guidelines on the phone.
• Ability to thrive in a team-oriented, collaborative environment that is closely structured.
• Excellent communication skills, both verbal and written.
• Previous experience meeting goals in a metrics-driven environment, preferably via telephone sales.
• The ability to handle emotionally charged calls effectively.

• 3+ years of documented sales success in a quota- or metrics-driven environment, preferably to businesses or consumers.
• Problem-Solving Skills.
• Ability to deliver results in an independent telecommute environment.
• Experience with high call volume (100-150 calls per day) is preferred.
• Industry Knowledge and/or past history of senior care industry experience is preferred.
• Bilingual in Spanish and English ideal.

• MacOS proficiency is not required but is strongly encouraged.
• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-window workstation with ease.
• Familiarity with navigating a CRM is preferred, including prior HubSpot experience.
• Ability to manage a softphone and abide by all aspects of a contact center.
• Strong typing skills.
• Telecommute Position/Home Office Requirements:
  • Structured, pre-scheduled training attendance is mandatory.
  • Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
  • A high-speed, hard-wired internet connection.

• Competitive base wage of $22 per hour and uncapped performance-based bonuses with $5,000 to $7,500 in commission in just the first 3 months.
• Competitive benefits package.
• Supportive and inclusive workplace culture.
• Paid time off and holidays.
• Paid training and all computer equipment needed for the position are provided.
• All marketing and new volume is managed by the company – no cold calling required.

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