About The Role:
Our Carrier Account Managers focus on building relationships with our #1 customer - our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.
Responsibilities:
• BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client's needs while establishing essential relationships. • CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities. • RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals. • FREIGHT OPERATIONS: Effectively analyze carriers and freight market to best meet our customers' freight needs. • RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met. • COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.
Qualifications:
Bachelors degree. Sales and or customer service experience preferred. Knowledge in the logistics industry preferred.
Skills:
• Ability to thrive in a fast-paced environment and meet performance metrics. • Strong negotiation skills - persuasiveness, aggressiveness, confidence, resilience. • Entrepreneurial and competitive spirit, passion, self-motivation. • Organization and attention to detail. • Adaptability, multi-tasking ability, sense of urgency. • Confident decision-making skills, problem-solving ability, and issue resolution skills.
Additional Information:
$50,000 base pay; plus commission.
This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
Onsite 5 days a week - Tempe, Arizona
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