Carrier Commercial Accounts Project Manager

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Carrier Commercial Accounts Project Manager

Location: , Remote, United States

Date Posted: Sep 10, 2026

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Description

A New Role. A New Opportunity. Your Next Step

ServiceMaster Brands is growing! We're adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we're always learning, evolving, and finding better ways to succeed together. If you're ready to help us innovate, adapt, and deliver results that matter, we're ready for YOU!

Perks & Benefits That Support You:

• Medical, Dental, and Vision insurance starting the first day of the month after you're hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We're committed to your development with career advancement and professional growth

Compensation Details: The salary range for this position is $65,000-$75,000 annually.

Join our team as a Commercial Accounts Project Manager

In this role, you'll be the central connection point between clients, our internal teams, and service operations-ensuring communication flows smoothly and relationships stay strong. You'll also partner closely with sales leadership to spot opportunities, drive growth, and help shape strategic account success.

What you'll do:

• Manage new and existing loss assignments from start to finish, coordinating with clients, franchises, and vendors to ensure satisfaction and adherence to guidelines, pricing, and timelines

• Lead daily client communication, delivering updates and outcomes that meet cost, quality, and speed expectations while maintaining strong customer service

• Resolve service, quality, and invoicing issues by negotiating with stakeholders and analyzing data, contracts, and documentation to drive effective solutions

• Oversee project management activities, including organizing priorities, adapting to changing needs, and maintaining accurate records across systems and vendor portals

• Review and audit estimates, scopes, invoices, and work orders to ensure accuracy, compliance, and alignment with client requirements

• Support operational efficiency by developing strategies, collaborating with the Project Auditing team, and ensuring smooth project transitions

• Serve as a resource to the franchise network by providing guidance on scoping, documentation, reporting, invoicing, and best practices while maintaining vendor portals and account documentation

What you'll bring:

• Proficiency with Microsoft Office Suite and strong overall computer skills

• Excellent communication and interpersonal abilities

• Proven capacity to manage multiple projects, prioritize effectively, and meet deadlines

• Strong problem‑solving skills with sharp attention to detail

• 2+ years of experience in client service, billing, auditing, or operations support

• Proficiency with restoration industry tools such as Restore 365, XactAnalysis, and Xactimate (or equivalent)

• Required experience with Cotality products, including Workspace, Estimate, and Validate

• Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards) and preferred knowledge of unsanitary water categories 2, 3, and Special Situations

• Experience using time‑and‑material estimating programs

Working Conditions:

Work is performed remotely. During CAT events you may need to work at night or during the weekends.

About SMB:

ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose-Be there when you need us-extends to our team, where growth, well-being, and success are priorities.

Equal Opportunity Employer:

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

Accessibility & Accommodations:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com.

Pre-Employment Screening:

Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.

Artificial Intelligence (AI) Use in Our Hiring Process:

We use artificial intelligence (AI)-enabled tools to support limited aspects of our recruiting and hiring process. These tools may assist with drafting and refining job descriptions and job postings, identifying application materials that appear responsive to job-related qualifications, and generating or suggesting interview questions and other recruiting content.

Our applicant tracking system and other recruiting technologies may analyze information provided in application materials, including work history, education, skills, certifications, qualifications, and other job-related information submitted by applicants. AI-generated outputs may include suggested candidate matches, recommendations, summaries, or other recruiting support tools designed to assist recruiters and hiring managers.

AI-generated outputs are reviewed by recruiters and hiring managers and are not used as the sole basis for employment decisions. Human judgment is applied throughout the hiring process, and all hiring decisions are made by Company representatives. We seek to evaluate candidates based on job-related qualifications and are committed to using AI-enabled tools in a responsible, fair, and transparent manner consistent with applicable law.

Applicants who require a reasonable accommodation during the application or hiring process, including with respect to any technology used in that process, should contact weacknowledge@servicemaster.com.

California Applicants:

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy:

https://www.servicemaster.com/california-applicant-privacy-notice/

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