Carrier Compliance Coordinator

Carrier Compliance Coordinator

The Carrier Compliance Coordinator supports the company's third-party carrier compliance program by vetting, monitoring, and managing motor carrier relationships to ensure adherence to contractual, customer, regulatory, safety, insurance, and performance standards. This role focuses on proactive risk identification, data maintenance, documentation verification, and collaboration with internal teams to minimize cargo claims, fraud, and operational risks in auto haul and transportation operations.

Essential Duties and Responsibilities

• Monitor and verify third-party carrier compliance with contractual, customer, and regulatory requirements, including FMCSA safety ratings, DOT operating authority, insurance coverage, and equipment maintenance standards
• Perform carrier onboarding and ongoing vetting processes: review documentation, check authority/insurance status, run safety/performance queries, and flag potential risks or fraud indicators
• Support continuous improvement efforts by identifying inefficiencies in compliance workflows, assisting in process updates, and helping reduce operational risks
• Assist in executing compliance strategies to minimize cargo claims exposure and improve carrier performance through monitoring and follow-up
• Collaborate with Operations and Safety to develop continuous improvement initiatives to correct and prevent cargo damages
• Support the implementation and enforcement of third-party compliance requirements and corrective actions under guidance from leadership
• Conduct carrier performance reviews in partnership with Claims Management; track trends, risks, and recommend/follow up on corrective actions
• Prepare and distribute data-driven carrier performance and compliance reports to support team and leadership decision-making
• Manage compliance event tracking and documentation in enterprise systems (e.g., RMIS/Magnus) to maintain visibility into sub-hauler behavior and risk exposure
• Work with IT and compliance leadership to support compliance technology platforms, ensuring accurate data entry, system updates, and basic troubleshooting for risk mitigation
• Engage directly with third-party carriers to communicate expectations, address non-compliance issues, request documentation, and coordinate corrective actions or escalations as needed
• Perform other duties as assigned to support organizational objectives

Qualifications

• High school diploma or GED required; Bachelor's degree in Business, Accounting, or Risk Management preferred
• Minimum of five (5) years of work experience and three (3) years of experience in the transportation industry preferred
• Clear and effective written and verbal communication
• Well-developed organizational, time management, and prioritization skills
• Analytical mindset with sound judgment and problem-solving capability
• Customer-focused approach with a service-oriented mindset
• Working knowledge of DOT and FMCSA regulations
• Proven track record of improving processes and driving change
• Builds and maintains effective working relationships across teams
• Performs well in fast-paced environments with tight deadlines
• Manages multiple priorities with attention to detail
• Willingness to travel up to 10%

EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.