Carrier Coordinator

Description

The Carrier Coordinator is responsible for supporting daily transportation and distribution operations to ensure timely, cost-effective, and compliant product movement. This role manages shipment execution, carrier coordination, and issue resolution while also assisting with retail chargebacks and freight claims. The position requires strong operational follow-through, attention to detail, and the ability to work cross-functionally with internal teams, carriers, and warehouses.

Essential Duties & Responsibilities:

• Transportation & Daily Operations
• Coordinate daily outbound and inbound shipments across FTL, LTL, and parcel carriers
• Communicate with carriers, warehouses, and internal teams to ensure on-time pickups and deliveries
• Track shipments, proactively identify delays or issues, and take corrective action
• Prepare and review shipping documents including BOLs, PODs, and invoices
• Maintain accurate shipment data in systems, ERP, and retailer portals

2. Retail Chargeback Support

• Monitor, analyze, and research retailer chargebacks related to routing compliance, late delivery, shortages, or documentation errors
• Dispute invalid chargebacks by gathering supporting documentation (PODs, BOLs, carrier confirmations, retailer guidelines)
• Work cross-functionally with warehouse, customer service, and transportation teams to prevent recurring chargebacks
• Track chargeback trends and assist with root-cause analysis and process improvements

3. Freight Claims Support

• File, track, and resolve freight claims related to loss, damage, or shortage
• Coordinate with carriers, warehouses, and customers to collect claim documentation
• Ensure claims are submitted within carrier and regulatory timelines
• Manage claim status through resolution and recovery
• Maintain organized records for audits and reporting

4. Carrier & Vendor Coordination

• Communicate daily with carriers regarding scheduling, service issues, and shipment exceptions
• Support carrier compliance with retailer routing guides and shipping requirements
• Assist with carrier performance tracking and service issue documentation

Required Qualification:

Years of Education

• Bachelor's Degree in Business or equivalent degree and 3 years of relevant business experience OR High School diploma/GED and 3 years of relevant business experience; in logistics, supply chain management, and/or project management

Work Experience

• 2-4 years of hands-on experience in logistics, transportation, or supply chain operations
• Demonstrated experience handling day-to-day shipment execution and coordination
• Direct experience with retail chargebacks and freight claims (researching, disputing, filing, and tracking)
• Experience working with carriers, warehouses, and retailer compliance or routing guides

Knowledge and Skills

• Experience in delivery and evaluation of transportation carrier management
• Proactive and have the ability to work well independently as well as in a team environment
• Work well with cross functional teams
• Strong ownership and organization skills
• Proven skills with MS Excel and MS PowerPoint in order to successfully execute projects
• Experience coordinating with 3PLs, brokers, or distribution centers
• Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
• Experience working with major retailers (e.g., big box, grocery, or ecommerce)
• Familiarity with carrier liability rules and freight claim processes
• Excellent written and verbal communication skills in English

Preferred Qualifications:

• Background in logistics and supply chain management
• Ability to plan and prioritize work
• Must be highly organized and able to manage multiple responsibilities
• Software skills, including use of Microsoft Office and Oracle.
• Verbal and written communication skills are necessary to explain complex and/or confidential information.

Working Conditions:

• Office environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time

$25-$30/hourly is the estimated pay range for this role working in Fremont, California office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.