Carrier Management Specialist

Role overview:

Carrier Management Specialist

Newark

Newark Distribution Centre

Permanent

Full Time

Grade 2

Salary - £28k- £30k depending on experience

Shift Pattern - Monday to Friday

Hybrid

At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Are you ready to make a real impact? Love improving customer experiences, driving efficiencies, and challenging the status quo? This is your chance to be part of a dynamic team where your ideas and insights can shape the future. Outsource Operations at Currys is looking for a passionate and proactive individual to step into the Carrier Management Specialist position that offers real opportunities to drive change, engage with key stakeholders across the business, and make a tangible difference to both customers and costs.

Role overview:

As part of this role, youll be responsible for:

• Gather and Analyse Data: Collect data from internal and external sources to measure the customer and cost impact of Lost in Transit and Failed Collections.
• Provide Recommendations: Use your findings to propose actionable improvements that benefit both the customer and the business.
• Generate New Insights: Explore innovative ways to use existing data or develop new insights that better reflect the customer experience.
• Support Operational Reporting: Assist the Outsource Operations Manager with preparing and maintaining key departmental reports.
• Challenge Carrier Discrepancies: Work on reclaiming costs from carriers when parcels are lost or collections fail, ensuring we protect our customers and bottom line.
• Strengthen Relationships: Help govern and enhance partnerships with carriers and 3PL providers by refining processes and driving efficiency.

You will need:

• Proven Experience in Administration: Recent experience in an administrative role, ideally supporting operational or supplier management functions with extensive knowledge of Microsoft Excel, PowerPoint and internal systems
• Strong Analytical Abilities: A track record of gathering, analysing, and interpreting data to drive decision-making.
• Advanced Excel Skills: Confident using spreadsheets and other tools to create reports, analyse trends, and manage data.
• Attention to Detail: Precision and accuracy in handling data, reporting, and identifying discrepancies.
• Effective Communication Skills: Experience presenting findings and recommendations to different stakeholders at all levels in a clear and concise manner.
• Problem-Solving Mindset: A proactive approach to identifying issues and providing innovative, data-backed solutions.
• Organisational Skills: Demonstrated ability to manage multiple priorities and deadlines while maintaining high standards.
• Customer-Focused Thinking: A commitment to enhancing the customer journey while driving cost efficiencies.
• Formal qualification (desirable) in Administration and Analytics, or relevant demonstrable experience.

We know our people are the secret to our success. Thats why were always looking for ways to reward great work. Youll find a host of benefits designed to work for you, including:

• Performance related bonus
• Competitive pension scheme
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.