Carrier Onboarding/Customer Care Specialist

This role is on site.

Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, service-driven environment.

Key Responsibilities

Carrier Recruitment & Onboarding

• Recruit and qualify third-party carriers through outbound calls.
  
• Manage full onboarding process, including setup, credentials, and compliance requirements.
  
• Support carriers through early loads and ongoing platform use.
  
• Educate carriers on customer-specific requirements and expectations.
  
• Assist with portal access and system/login support.
  

Carrier Support & Relationship Management

• Handle inbound calls, voicemails, and service inquiries from carriers.
  
• Resolve issues related to delays, service concerns, and communication gaps.
  
• Build and maintain strong carrier relationships to support capacity needs.
  
• Monitor carrier performance, ratings, and feedback trends.
  
• Support carrier engagement and recognition initiatives.
  

Compliance & Administration

• Maintain carrier insurance certificates, renewals, and cancellations.
  
• Update carrier records and profile information in internal systems.
  
• Track fuel surcharge data and assist with reporting.
  
• Provide active carrier lists and updates to dispatch teams.
  
• Process compliance-related documentation and correspondence.
  
• Support cross-functional coverage and special projects as needed
  

Requirements

• 2+ years of customer service, account support, recruiting, or similar experience.
  
• Strong communication skills (written and verbal).
  
• Highly organized with strong attention to detail.
  
• Comfortable working in a high-volume phone-based role.
  
• Proficient with Microsoft Office and general business systems.
  
• Ability to work independently and within a team.
  

Preferred

• Associate’s or Bachelor’s degree.
  
• Experience in logistics, transportation, carrier relations, dispatch, or brokerage.
  
• CRM experience (Salesforce or similar).
  
• Exposure to compliance, insurance tracking, or vendor management.
  
• Basic reporting or data handling experience.
  

Ideal Fit

• Strong service mindset with consistent follow-through.
  
• Relationship-focused and comfortable building trust quickly.
  
• Process-driven, organized, and detail-oriented.
  
• Self-starter who can manage competing priorities.
  
• Interested in growing within transportation and logistics.