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Carrier Operations Specialist

Automated Logistics Systems
  • Grand Rapids, Michigan
    Today

    Job Description

    We are seeking a highly motivated Carrier Operations Specialist to support our Carrier Sales team in executing and managing freight operations. This role plays a critical part in ensuring every load is set up for success through strong communication, carrier verification, and proactive problem-solving.
    You will work closely with Carrier Sales Representatives, carriers, and internal teams to drive efficiency, maintain relationships, and ensure seamless load execution.
    Key Responsibilities:
    Load Execution & Carrier Verification
    • Verify all carriers and drivers prior to dispatch to ensure load success
    • Confirm driver details including name, phone number, truck/trailer information, and location
    • Ensure all carriers are properly set up and compliant with tracking requirements (e.g., Macropoint)
    • Validate driver expectations for pickup, transit updates, and delivery milestones
    • Achieve 100% order and carrier verification for assigned loads
    Communication & Coordination
    • Proactively communicate with drivers prior to pickup to confirm load details
    • Serve as a key point of contact between carriers, Carrier Sales, and Account Management
    • Ensure carriers have received and acknowledged rate confirmations
    • Maintain accurate and timely updates in internal systems
     Issue Resolution & Escalation
    • Manage and resolve issues at the lowest level possible
    • Communicate and escalate load-related challenges when necessary
    • Identify and address sub-par carrier performance
    Carrier Relationship Management
    • Build and maintain strong relationships with carriers, dispatchers, and drivers
    • Negotiate accessorial charges and support cost control initiatives
    • Develop a network of reliable carriers to support ongoing operations
    Load Booking Support
    • Assist Carrier Sales Representatives with booking loads
    • Source and communicate carrier options
    • Negotiate competitive rates and contribute to cost-saving initiatives
    • Utilize internal and external tools to identify capacity and optimize pricing
    Performance Expectations (KPIs):
    • Meet daily call activity goals
    • Maintain 100% carrier and order verification compliance
    • Ensure consistent tracking and load visibility (MacroPoint compliance)
    Qualifications
    • Experience in logistics, transportation, or freight brokerage preferred
    • Strong communication and relationship-building skills
    • Ability to thrive in a fast-paced, high-volume environment
    • Detail-oriented with strong organizational skills
    • Comfortable working with KPIs and performance metrics
    • Proactive problem-solver with a sense of urgency
    What We’re Looking For
    • Competitive, team-oriented mindset
    • Strong work ethic and accountability
    • Ability to multitask and prioritize effectively
    • Willingness to learn and grow within a brokerage environment

    Numbers & Facts

    LocationGrand Rapids, Michigan
    IndustryTransport and Storage - Materials
    Company Size100 to 499 employees
    Year Founded1927
    Websitehttp://www.automatedlogistics.com

    About Company

    A company founded on tradition, but focused on the future.

    In 2006, third generation owner and current President, Joe Parker was ready to let someone else take over because he just didn't enjoy what he did. But one eventful day in Colorado, he realized that no matter what company you work for, they all have the same problems. But he was in the best seat to change it, so that's what he did. 

    From that day forward, the company was on a mission to find the right people with similar core values. Since 2008, the company has grown from $8MM to $75MM. We have three offices: Grand Rapids, MI, Jackson, MI, and Laredo, TX. 

    What do we do? "We Deliver Epic Experiences". Its something so amazing and simple, its hard to describe. Our goal is to make your day great. 

    Our main industry is transportation and logistics. But success begins with a smile.

    Come find out more!

    Skills

    • Brokerageunmatched
    • Cargo/Freightunmatched
    • Communication Skillsunmatched
    • Cost Controlunmatched
    • Detail Orientedunmatched
    • Establish Prioritiesunmatched
    • Logisticsunmatched
    • Multitaskingunmatched
    • Negotiation Skillsunmatched
    • Operational Supportunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • Performance Metricsunmatched
    • Pricingunmatched
    • Problem Solving Skillsunmatched
    • Relationship Managementunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Sales Supportunmatched
    • Systems Maintenanceunmatched
    • Time Managementunmatched

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