General Information
Country: USA State: Ohio City: Cincinnati
Descriptions & Requirements
About the Role
As a Carrier Relations Associate, you will ensure timely and accurate processing of carrier feedback and payment issues. Using internal and external tools, you will validate feedback, create and communicate resolutions, and escalate as needed. The role emphasizes issue resolution, carrier satisfaction, process improvement, and support for carrier tools, all in line with internal and security protocols.
Whats in it for you
Compensation starting at $18.50/hour Advancement opportunities within structured career paths Comprehensive benefits package Health, dental, and vision coverage 401k with company match Perks including employee discounts, financial wellness planning, tuition reimbursement, and more
Certified Great Place to Work with 800 lifetime workplace award wins
What Youll Be Doing
Receive document and validate carrier feedback via phone, email, and surveys Resolve payment disputes and delays by following established protocols Assist carriers with tracking and Carrier Dashboard access, including basic troubleshooting and security protocols Enter and approve shed locations for the sales floor using standard procedures Support cross-functional teams, Operational Sales, Cargo Security, Claims, SQA, etc. in activities related to carrier feedback and relationships Review research and respond to carrier feedback, ensuring effective communication and resolution when applicable Escalate issues involving potential deviations from TQL policy or procedure Resolve sales floor issues in accordance with TQL policy
What You Need
College degree or enrollment in post-secondary education program preferred At least 1 year of experience in the transportation industry preferred Strong customer service and relationship-building abilities Clear, effective communication and interpersonal skills Familiarity with TQL policies and procedures Ability to engage with diverse personalities with professionalism Strong organizational skills and attention to detail Capable of managing shifting priorities and working independently Ability to maintain confidentiality Ability to show a basic understanding of logistics and accounting terms
Where Youll Be
4289 Ivy Pointe Blvd, Cincinnati, OH 45245
Employment Visa Sponsorship
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT H-1B TN J1, etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting and after-hours calls and specific needs. At TQL, the opportunities are endless, which means that there is room for career advancement and the ability to write your own paycheck.
Whats Your Worth
Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.