Carrier Relations Specialist

A top client in the transportation and logistics industry is seeking a Carrier Relations Specialist to manage third -party carrier recruitment, onboarding, and ongoing support. This role serves as a primary contact for carriers, handling high -volume inbound and outbound calls, resolving issues, and maintaining strong working relationships across the carrier network.
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Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast -paced, service -driven environment.<\/span>
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Key Responsibilities<\/span>
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Carrier Recruitment & Onboarding<\/span>
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• Recruit and qualify third -party carriers through outbound calls.<\/span>
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• Manage full onboarding process, including setup, credentials, and compliance requirements.<\/span>
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• Support carriers through early loads and ongoing platform use.<\/span>
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• Educate carriers on customer -specific requirements and expectations.<\/span>
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• Assist with portal access and system/login support.<\/span>
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  Carrier Support & Relationship Management<\/span>
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  • Handle inbound calls, voicemails, and service inquiries from carriers.<\/span>
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  • Resolve issues related to delays, service concerns, and communication gaps.<\/span>
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  • Build and maintain strong carrier relationships to support capacity needs.<\/span>
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  • Monitor carrier performance, ratings, and feedback trends.<\/span>
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  • Support carrier engagement and recognition initiatives.<\/span>
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    Compliance & Administration<\/span>
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    • Maintain carrier insurance certificates, renewals, and cancellations.<\/span>
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    • Update carrier records and profile information in internal systems.<\/span>
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    • Track fuel surcharge data and assist with reporting.<\/span>
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    • Provide active carrier lists and updates to dispatch teams.<\/span>
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    • Process compliance -related documentation and correspondence.<\/span>
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    • Support cross -functional coverage and special projects as needed<\/span>
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      Requirements<\/h3>

      • 2+ years of customer service, account support, recruiting, or similar experience.
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      • Strong communication skills (written and verbal).
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      • Highly organized with strong attention to detail.
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      • Comfortable working in a high -volume phone -based role.
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      • Proficient with Microsoft Office and general business systems.
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      • Ability to work independently and within a team.
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        Preferred<\/span>
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        • Associate’s or Bachelor’s degree.<\/span>
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        • Experience in logistics, transportation, carrier relations, dispatch, or brokerage.<\/span>
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        • CRM experience (Salesforce or similar).<\/span>
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        • Exposure to compliance, insurance tracking, or vendor management.<\/span>
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        • Basic reporting or data handling experience.<\/span>
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          Ideal Fit<\/span>
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          • Strong service mindset with consistent follow -through.<\/span>
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          • Relationship -focused and comfortable building trust quickly.<\/span>
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          • Process -driven, organized, and detail -oriented.<\/span>
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          • Self -starter who can manage competing priorities.<\/span>
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          • Interested in growing within transportation and logistics.<\/span>
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