At Buchanan Hauling & Rigging, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
Pay, Benefits, And More
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability and more.
What You’ll Do On a Typical Day
Supervise and manage all personnel issues for a team of Carrier Sales Coordinators
Oversee the onboarding and training of new employees in track and trace procedures and best practices
Perform audits of tracking boards to ensure service quality, compliance and operational accuracy
Adjust and reassign tracking boards as necessary to meet business needs and maintain balanced team workload
Evaluate performance to identify coaching, training, and professional development opportunities for team members
Partner with other managers to maintain consistent tracking standards and service levels across teams
Address employee performance concerns through coaching, corrective action and follow-up as needed.
Process miscellaneous charges incurred during the shipping process, including lumper fees, late fees, and other expenses incurred
Assist with reviewing and approving carrier pay reductions related to delivery concerns, service issues, or load related issues.
Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
High school degree or equivalent preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Be part of something big.
Numbers & Facts
Location
Fort Wayne, Indiana
Website
https://www.buchananhauling.com
Skills
Auditingunmatched
Best Practicesunmatched
Coachingunmatched
Communication Skillsunmatched
Corrective Actionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Microsoft Officeunmatched
Onboardingunmatched
Organizational Skillsunmatched
People Managementunmatched
Presentation/Verbal Skillsunmatched
Salesunmatched
Staff Trainingunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Workplace Issuesunmatched
Writing Skillsunmatched
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