CARRIER SALES REP - Refrigerated Logistics

**Commission Eligible Position**

POSITION SUMMARY

As a Carrier Sales Representative, you will work with our network of trucking carriers and build new partnerships to move freight efficiently and cost-effectively. You’ll monitor market pricing, secure reliable capacity, and coordinate the movement of specialized loads.

KEY RESPONSIBILITIES

• Negotiate rates with carriers to maximize profit
• Source, secure, and schedule carriers to pick up and deliver freight on time
• Dispatch drivers and provide accurate load details, directions, and requirements
• Manage carrier issues, resolve problems, and handle accessorials or discrepancies
• Maintain strong working relationships with carriers, customers, and internal teams
• Prospect new carriers and grow SOAR Transportation’s carrier base daily
• Track and document available equipment, preferred lanes, and carrier capabilities
• Review carrier credentials to ensure compliance with company standards
• Send rate confirmations and verify receipt
• Communicate capacity needs and opportunities to sales and business development
• Support new team members and contribute to process improvements
• Ensure all booked loads are fully covered before end of day
• Maintain company, employee and customers confidentiality
• Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner
• Through words and actions support SOAR Transportation's mission, vision, and values; furthermore, actions and decisions will align with organizational guiding principles.
• Follow all work rules as written in the company handbook and company policies and procedures or as communicated by the company Human Resources Department.
• Perform other duties as assigned.

QUALIFICATIONS

• High school diploma required; some college preferred
• 1–2 years in sales, customer service, or carrier sales/brokerage preferred
• Strong communication, negotiation, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Experience with specialized transportation or hazmat (preferred)
• Proficient with computer systems and quick to learn new tools
• Driven, competitive, and committed to continuous improvement
• Effective multitasker with sound decision-making abilities

 KPI’s – these metrics will be fluid as market conditions move

• Total Calls: 80 calls per day
• Outbound Call Time: Minimum required daily call hours (2 hours) (tracked and reviewed)
• Carrier Offers: 20 offers per day -Future target: 30 offers per day as efficiency and pipeline improve
• Bookings: 10 bookings per day
• Carriers Added: 20 new carriers per day
• BDAT Performance: Maintain a minimum 70% BDAT score (buying freight below DAT benchmarks)