Position: Carrier Sales Specialist Reports To: Director of Operations Department: Logistics Type: Salary General Summary:
Ensures delivery of excellent customer service through fast and accurate booking of customer orders, communication, and coordinating with other departments. Acts as the first point of broker contact for general inquiries like shipping, pricing, scheduling, insurance etc. Builds and maintains business relationships with Carriers by providing prompt and accurate service to increase Carrier availability and the customer’s level of service. Essential Duties and Responsibilities: - Maintains long term, positive relationships with existing Carriers.
- Develops and grows relationships with new Carriers.
- Books customer orders with Carrier through outbound and inbound phone calls, e-mails, and internet postings.
- Obtains updates from Carriers on in-progress shipments, shipment delays, and delivery confirmation.
- Takes action to respond to and/or resolve Carrier issues.
- Interacts courteously, timely, and professionally with internal departments to satisfy customer and Carrier issues and/or process exceptions within guidelines (including, but not limited to: shipping, pricing, scheduling, credit, and accounting).
- Keeps Carriers and internal departments informed of any follow-up through resolution.
- Identifies and escalates Carrier issues outside established guidelines to the appropriate superior or manager.
- Follows departmental guidelines for methods of booking orders and accuracy.
- Utilizes all necessary internal applications, including, but not limited to: McLeod, PC Miler, Internet, e-mail, Word and Excel.
- Any other duties as assigned by management.
Education and Experience · 2 year degree and 2 years logistics experience (Preferred) Key Competencies - Positive, upbeat personality
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Ability to multi-task
- Attention to detail
- Ability to thrive in a fast-paced environment
- Experience with computer usage
- Proficient typing skills
Company Profile For more than 35 years, Exxact Express has provided reliable and dependable freight transportation service founded on a simple principle: the needs of our clients must be met with our Core Values, safety, Integrity, flexibility, and respect. To accomplish this, we utilize only the most talented associates and provide them with the necessary training to meet our highest standards in customer care.
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