Carrier Team Associate

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Meet Hub International

Hi, we're HUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

About the Team

The Carrier Team includes Associates and Service Analysts who collaborate to support our insurance carriers and brokers. They review incoming documentation, route it to the right place, research questions, and provide helpful assistance by email and phone so the correct accounting teams have what they need.

About The Role

As a Carrier Team Associate, you will become knowledgeable in the carriers or functions you support. You will review incoming materials, research questions across several systems, and provide clear, helpful information to carriers and internal partners. If you enjoy research, delivering great service, and working collaboratively with others, this role is a strong fit.

What you'll do

• Support a defined set of carriers by obtaining needed statements and documentation so incoming payments can be applied by the appropriate accounting teams.
• Review and vet incoming carrier documents and route or redirect them to the correct internal teams.
• Research questions using several internal systems and follow up to gather missing information.
• Provide helpful and professional service by responding to carrier and broker inquiries through email and phone.
• Maintain up‑to‑date knowledge about your assigned carriers, including payment timing, requirements, and account nuances.
• Keep records organized and updated in broker management systems.
• Partner with colleagues to support shared goals and adapt to shifting priorities.

What you bring to our team

• Experience in a service or support-focused field such as banking, finance, insurance support, collections, customer service, or administrative operations.
• Comfort communicating with carriers and brokers by email and phone in a helpful, professional way.
• Ability to research information across multiple systems and summarize details clearly.
• Strong attention to detail and consistent, organized work habits.
• Comfort balancing several tasks while maintaining accuracy.
• A collaborative and positive approach to working with others.
• High school diploma or equivalent, with related coursework or training considered a plus.

What's in it for you?

• A leadership team focused on caring for and developing our team
• Competitive compensation
• Customizable flexible benefits & 401K matching program
• Generous PTO package - vacation, holiday, sick, and personal time off
• Growth potential - HUB is constantly growing and so can your career!
• Ongoing personal and professional development opportunities
• Comprehensive wellness programs

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $22.00- $27.00 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Disclaimer: "By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies."

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.