Serve as first point of contact for carryout customers and potential customers who call the restaurant
Take orders over phone; monitor online orders, delivery orders; ensuring accuracy
Input orders into POS system in an efficient manner
Handle cash and credit transactions; account for all receivables including cash, credit cards, coupons, and gift cards
Ensure packaged food and beverage orders contain condiments and appropriate items
Communicate professionally with guests to determine their needs and help with menu selections
Practice safe food handling and cleanliness standards at all times
Maintain a clean and orderly carryout area
Adhere to quality standards and restaurant rules and procedures
Actively participates in the company's social media program by posting/sharing company fliers to personal social media accounts, if available
Performs other work-related duties as assigned
About You
Ability to work varied hours/days (including holidays)
Highly Motivated & Goal Driven
Confidence, Enthusiasm, Passion to Win
Excellent teamwork and customer service skills
Strong verbal communication and listening skills
Excellent organizational skills and attention to detail
Prioritization and time management skills
Ability to multitask well in a high-paced and at times stressful environment
Education and Experience
Must be 18 years of age minimum
Experience in Carryout position or restaurant/customer service environment preferred
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.
Schedule
Full time
Part time
Seasonal
Benefits (must meet full time eligibility requirements)
Health
Dental
Vision
Accident
Term & whole life
Paid sick leave
Employee discount
Benefits (part time)
Employee discount
Paid sick leave
The essential functions and requirements listed in this job description are not intended to be all-inclusive. Other duties and responsibilities may be assigned as needed to meet the ongoing needs of the restaurant.
Numbers & Facts
Location
Baltimore, MD
Salary
$15 Per Hour
Skills
Accounts Receivableunmatched
Communication Skillsunmatched
Credit Cardsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Food Handling Practicesunmatched
Food Safetyunmatched
Food and Beverage Industryunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Order Deliveryunmatched
Order Processingunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Point of Sale (POS) Systemsunmatched
Presentation/Verbal Skillsunmatched
Quality Metricsunmatched
Restaurantunmatched
Social Mediaunmatched
Team Playerunmatched
Time Managementunmatched
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