CASA Program Coordinator

CASA Program Coordinator

Salary

$78,486.84 - $100,171.44 Annually

Location

Main County Campus-3000 Rockefeller Ave, Everett, WA

Job Type

Full-Time

Job Number

2026-00078

Department

Human Services

Division

Human Services CASA

Opening Date

03/06/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

Join Our Snohomish County CASA (Court Appointed Special Advocate) Division!

Are you passionate about advocating for children who have experienced abuse, neglect, or abandonment? Do you believe every child deserves a voice in the court system and a path to a safe, permanent home? If youre ready to make a tangible difference in childrens lives while supporting dedicated community volunteers, we want to hear from you.

About This Position

The Office of the Court Appointed Special Advocate (CASA) is recruiting for a full-time Program Coordinator position and will be creating a registry for future openings. Our mission is to recruit, train, and support quality volunteer advocates for the best interests of abused, neglected, and abandoned children. Our vision is for every child who needs a voice in the juvenile dependency court system to have a CASA volunteer to advocate for their best interests, a forever home, and a bright future.

Program Coordinators are an integral part of our volunteer network. You will provide training, guidance, feedback, and support to Court Appointed Special Advocate (CASA) volunteers-everyday community members who give their time to advocate for children in dependency court. This role requires exceptional organizational skills, genuine passion for child advocacy, flexibility to meet volunteers needs, and unwavering commitment to our mission.

What Makes This Role Unique

As a Program Coordinator, your primary responsibility is providing oversight, guidance, and support to a designated caseload of CASA volunteers as they advocate for children in dependency court. This means being available when your volunteers need you-which requires flexibility and adaptability.

This position serves a volunteer network, which means your schedule must accommodate theirs. You will work evenings and weekends (including Saturdays and Sundays) to provide support when volunteers are available, facilitate trainings outside business hours, and may attend community events that connect us with prospective advocates.

In addition to volunteer support, you will help facilitate pre-service and continuing education trainings and may assist with community outreach efforts. However, your volunteers and the children they serve are your primary focus.

Our Commitment to Inclusion

In alignment with our core values-Teamwork, Inclusion, Integrity, and Hope-we are committed to an inclusive work environment where all employees positively impact our culture every day. Inclusion is a pillar of our division at the structural level and in our daily work with children and families. We are committed to recruiting a team that reflects and honors our diverse community.

Important Position Requirements

• This position is not open for remote or hybrid work schedules. Program Coordinators work on-site with a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM, to support our volunteer network and participate in team collaboration.
• Evening and weekend work is required and is a core function of this role, not an occasional occurrence. You will regularly work outside traditional business hours, flexing your schedule, to accommodate volunteer schedules, facilitate trainings, and occasionally represent CASA at community events.
• Flexibility and adaptability are essential. Our volunteers are the heartbeat of the CASA program, and this position exists to support them in their advocacy for children.

Why Work Here?

Youll be part of a growing team committed to expanding our volunteer network to serve more children in need. We've created Washington States first Snoezelen multi-sensory environment within a CASA program (the CASA Wonder Room and Connections Center). Our culture is collaborative and mission-driven, where every team member contributes through their commitment, initiative, and dedication to volunteers and each other. Youll see the direct impact of your work: volunteers youve trained advocating for children, children reuniting with family or finding permanent, safe homes, and a community rallying around our most vulnerable young people. This work is demanding, but for those called to it, its profoundly meaningful.

What We Offer

We are proud to offer an outstanding benefit package to employees and their dependents, including:

• PERS retirement contributions
• Excellent medical, dental, and vision insurance
• Long-term disability and life insurance
• 40-hour work week; 11 paid holidays plus 2 bonus floating holidays
• Paid sick leave and vacation

Recruitment Timeline

This is a continuous recruitment to fill one (1) immediate vacancy and to create an eligibility registry for future CASA Program Coordinator openings. Applications will be reviewed on an ongoing basis, and interviews will be scheduled with qualified candidates as they are identified. This posting will remain open until the immediate position is filled and the registry is established.

Background Screening

Job offers are contingent on successful completion of reference and background checks. To be considered for hiring, applicants must consent to a background check initially and every year thereafter, including:

• Criminal History Screening
• Screening through the National Sex
• Child Abuse & Neglect History
• Screening through the National Sex Offender Registry

About Human Services:

Human Service Department mission is to help all person meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department includes 300+ diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at joe.turck@snoco.org with any questions regarding this posting.

BASIC FUNCTION

To recruit, train and support court appointed special advocate volunteers through case management, best-interest child advocacy, and community outreach while demonstrating the CASA mission, vision and values.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Provide oversight, guidance, and support to a full caseload of court appointed special advocate (CASA) volunteers as assigned by the division supervisor. Provide case management, direction, facilitate communication between parties, and follow through with daily activities of volunteers as required by division policy, procedure, standards, and best practice.
• Participate with interviewing, screening, and monthly training of prospective applicants for the volunteer position. May assist in the development of pre-service training curriculum localized to Snohomish County as an enhancement to the overall national approved training.
• Develop and facilitate continuing education trainings as assigned by the division supervisor. Creates and monitors individualized training plans for volunteers to assure they are in compliance with required annual CE hours.
• Plan, execute and lead community outreach events, recruitment campaigns and fundraising initiatives.
• Develop, coordinate, implement, and lead seasonal projects, program initiatives, networking groups, and volunteer appreciation events. Serve as an ambassador of the Division at all community events as directed by the division supervisor.
• Maintain accurate records, enter timely case notes, and perform audits of case files; assures compliance with all court reports, records management, case confidentiality, and data entry. Follows Division policy and procedure for all required tasks and responsibilities.
• Promote equity and inclusion in all areas of programming, operations, recruitment materials, continuing education, retention events, and special projects.
• Serve as guardian ad litem to a full caseload of children involved in the juvenile dependency court system as directed by the division supervisor. Conducts ongoing review of documents, records, and interviews with relevant parties. Prepares court reports, visits children in-person, attends court hearings, provides testimony, makes recommendations, monitors implementation of service plans, informs the court of developments in the case.
• Serve as a liaison between volunteers and professionals involved in cases, facilitating communication, scheduling meetings, requesting and gathering documents and responding to crisis situations.
• Perform other job-related duties as assigned by division supervisor.

Minimum Qualifications

• Bachelors degree in psychology, sociology, social work, human services, marketing, public/community relations, communications, or closely related field.
• Two (2) years of experience in social work, child welfare, counseling, interviewing, crisis intervention, marketing, development, or communications; or any equivalent combination of training and/or experience.
• Must pass job related tests.

PREFERRED QUALIFICATIONS

• Experience engaging with volunteers preferred.
• Experience working directly with youth and families impacted by abuse, neglect, incarceration, the child welfare system, or the criminal justice system preferred.
• Bilingual in Spanish and English preferred.

SPECIAL REQUIREMENTS

• Valid driver's license required for employment.
• Must successfully pass a criminal background investigation upon employment and every year thereafter in addition to reference verification.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• Child welfare and the juvenile dependency system.
• Racial and ethnic disparities in the child welfare/dependency arena and contributing factors.
• Basic interviewing, assessment, and counseling techniques.
• Child development and family dynamics.
• Trends in the social services arena, including trauma-informed care and trust based relational intervention (TBRI).

Ability to:

• Work flexible hours, including evenings and weekends.
• Effectively train, coordinate, and evaluate the work of volunteers.
• Relate to and communicate with individuals of diverse backgrounds.
• Establish and maintain rapport with volunteers, guiding them toward positive goals.
• Respond effectively in crisis and emergency situations.
• Express ideas and recommendations clearly and effectively, both orally and in writing.
• Establish and maintain effective work relationships with various stakeholders.
• Exercise initiative and judgment within the scope of assigned authority.
• Manage projects from beginning to end in a timely manner.
• Read, interpret, and apply work-related laws, rules, and regulations.

SUPERVISION

The employee reports to the Division Supervisor or other administrative superior as assigned. The work is performed with considerable independence in accordance with established policies and procedures.

WORKING CONDITIONS

The work is performed in the usual office environment. Evenings and weekend work is required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.

County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The Countys contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the Countys ACA Employer Shared Responsibility Guide to learn more.

01

Following are a series of supplemental questions to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general on-line application. The employment history and education detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review selection process. A resume must be submitted, but it will not substitute for the general on-line application or supplemental questions; responses such as "see resume" or "see application" will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general on-line application/work history and by your references?

• Yes
• No

02

Do you possess or can you obtain prior to employment, a Washington State Drivers License, unrestricted except as to vision?

• Yes
• No

03

What level of education do you have in psychology, sociology, social work, human services, marketing, public/community relations, communications, or a closely related field?

• No degree
• High School
• AA degree
• BA/BS, MA/MS or PH.D. degree in psychology, sociology, social work, human services, marketing, public/community relations, communications, or a closely related field
• BA/BS, MA/MS or PH.D. degree in unrelated field

04

If your education was in another field directly related to human services, what field was it in. If it was not, enter N/A

05

How many years of experience do you have in psychology, sociology, social work, human services, marketing, public/community relations, communications, or a closely related field; or any equivalent combination of training and/or experience which provides the required knowledge and abilities?

• No experience to less than one year of experience
• One year to less than two years of experience
• Two years to less than three years of experience
• Three years to less than four years of experience
• Four years to less than five years of experience
• Five years to less than six years of experience
• Six years or more experience

06

The CASA Division uses your answers to the following questions to decide if you are invited to interview. Were looking for your thoughts, not the thoughts of others. Cutting/copying/pasting from Internet sources without citation is not allowed and may prevent you from getting an interview. Your identifying information will be withheld from those who score your answers to minimize any potential bias in scoring these questions. I have read the above and understand that my answers to the following questions will determine if I get an invitation to interview.

• Yes
• No

07

The CASA Division is interested in creating a diverse pool of candidates for our Program Coordinator position. Please tell us how your experience, education, and training have prepared you for this position. We are looking for candidates with: A bachelors degree in psychology, sociology, social work, human services, marketing, public/community relations, communications, or a closely related field; PLUS two (2) years of experience in social work, child welfare, counseling, interviewing, crisis intervention, marketing, development, or communications; or any equivalent combination of training and/or experience which provides the required knowledge and abilities.

08

Please describe your experience supervising, supporting, or coordinating volunteers or paid staff. Include examples of how youve provided constructive feedback, supported professional development, ensured compliance with policies and procedures, and contributed to morale and retention.

09

Please describe your professional experience with the child welfare system or working with children and families impacted by trauma, abuse, neglect, or involvement with social services. This may include education, previous employment, internships, or volunteer work. What knowledge did you gain from this experience that would be relevant to the Program Coordinator position?

10

This position requires regular evening and weekend work to accommodate volunteer schedules, facilitate trainings outside business hours, and attend community outreach events. Please describe your availability and willingness to work a flexible schedule that includes evenings and weekends (Saturdays and Sundays). Provide specific examples of previous roles where you successfully managed non-traditional work hours or adapted your schedule to meet the needs of those you served.

11

CASA Program Coordinators work on-site to support our volunteer network and collaborate with the CASA team. This position does not offer remote or hybrid work options at any time. Please explain why you are specifically interested in an on-site position and how you believe in-person collaboration and availability strengthen your ability to support volunteers and contribute to team culture.

12

Please describe your experience using computer software and case management systems, including virtual platforms for team collaboration, document management, data entry and analysis, and problem solving. Include specific examples of systems or software youve used and how you ensured accuracy and compliance.

13

Please describe your experience facilitating trainings, community outreach, and public speaking. Include the types of audiences youve engaged, topics youve presented, and any strategies you use to make presentations compelling and accessible to diverse groups.

Required Question

Employer Snohomish County

Address 3000 Rockefeller Ave M/S 503

Everett, Washington, 98201

Phone (425) 388-3411

Website http://www.snohomishcountywa.gov/2553