Join a passionate team dedicated to innovation in lacrosse equipment. As a Customer Solutions Representative, you will handle customer inquiries, process orders, track shipments, and resolve complaints via multiple channels. You’ll collaborate with internal departments to ensure accurate, timely service and maintain strong product knowledge. Key responsibilities include managing warranties, providing product suggestions, and ensuring customer satisfaction.
Qualifications include a bachelor’s degree or equivalent experience, 2+ years of customer service, proficiency in SAP and Microsoft Office, and excellent communication skills. A positive attitude, problem-solving ability, empathy, and flexibility to work overtime or travel are essential.
Benefits include participation in an incentive plan, a comprehensive benefits package, employee discounts, a casual/hybrid work environment, and more. We value diversity and are an equal opportunity employer. The role pays $18-$20 per hour in New York.