Title: Case Administrator
Location : Chicago, IL
Target Start Date : ASAP
Type: contract
Pay Rate: DOE
This role is responsible for managing arbitration cases from intake through closure, ensuring compliance with procedural requirements, service level agreements, and established policies. The position involves case intake, document review, docket management, arbitrator coordination, fee assessment, and customer service, while maintaining accurate case records and meeting required deadlines.
Key Responsibilities
Manage case intake, including review of initial pleadings to ensure jurisdiction and procedural compliance
Process initial and subsequent pleadings, including answers, counterclaims, crossclaims, and third-party claims
Draft deficiency notices and coordinate reservice of claims when necessary
Monitor case-related reports and deadlines to ensure compliance with service level agreements
Maintain the motions calendar, solicit responses, and prepare documentation for timely submission to arbitrators
Support administrative processing of motions and substantive issues for panel consideration
Assess applicable fees and evaluate fee waiver requests
Review challenges to arbitrators, solicit responses, and make recommendations to management
Determine appropriate panel composition, generate arbitrator lists, review for conflicts, and update panels as needed
Coordinate replacement of arbitrators due to conflicts or unavailability
Utilize electronic docketing systems and online dispute resolution portals to process case activity
Conduct financial reviews of settled or withdrawn cases and hearing awards and close cases within established timeframes
Maintain accurate electronic and physical case files in accordance with established protocols
Provide customer service by responding to inquiries regarding arbitration procedures, case status, fees, and system usage
Prioritize workload effectively while meeting performance and deadline expectations
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid.
For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact.
Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.