Case Administrator II
Show More Show Less
Add to favorites View favorites
Position Summary
The Intake and Outreach Coordinator serves as a key professional staff member in the Office of the University Ombudsperson at Michigan State University. This position supports the mission of the office by coordinating visitor intake, maintaining confidential documentation systems, assisting with outreach and communications initiatives, and supporting the administrative and operational functions of the office.
As the first point of contact for individuals seeking assistance, the Intake and Outreach Coordinator ensures that visitors are welcomed in a respectful, professional, and supportive manner. The position gathers and organizes information from visitors, assists with internal documentation and tracking, and helps coordinate referrals and resources when appropriate.
Individuals contacting the Office of the University Ombudsperson may be experiencing conflict, frustration, or uncertainty related to university matters. The role therefore requires strong interpersonal skills, sound judgment, and the ability to communicate calmly and constructively while helping visitors feel heard and supported.
Responsibilities:
Visitor Intake and Case Coordination 45%
Documentation, Reporting and Information Management 15%
Outreach and Program Support 20%
Office Administration and Operations 20%
and maintaining budget. Additional duties involve generating reports, coordinating resources, and performing general office tasks.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing one to two years of college or Associates degree program in business, psychology, social work, criminal justice or in a related field; three to five years of related working experience in coordinating needs and services, collecting information and maintaining data collection and documentation database; preparing final reports and working with partnering agencies or departments; or an equivalent combination of education and experience.
Desired Qualifications
Bachelors degree in a relevant field; experience working within a higher education institution or other large, complex organization; experience supporting offices involved in conflict management, compliance, student support, or employee services; experience supporting outreach initiatives or program coordination; experience or training related to conflict resolution, mediation, counseling, or helping individuals navigate challenging conversations; experience: 3 - 5 years of progressively responsible experience in office and operations coordination; technical skills: financial systems management (EBS, KFS), billing and fee-for-service models, purchasing and procurement processes, financial reporting and reconciliation, data analysis and budget monitoring, proficiency in Microsoft Office Suite and related software; soft
skills: strong attention to detail, excellent organizational and time management skills, problem-solving and analytical thinking, clear and professional communication, adaptability in a dynamic environment, collaborative team approach.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume
Cover Letter
Special Instructions
This is an in-person position Monday-Thursday with potential for remote work on Fridays if there are no planned events.
Work Hours
STANDARD 8-5
Website
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding Eligibility ends June 2, 2026 at 11:55 PM