Case Aide (Child Protection Services)

Case Aide (Child Protection Services)

Salary

$26.61 - $37.79 Hourly

Location

Government Center, 3650 Braddock Ave NE, Buffalo, MN 55313, MN

Job Type

Full-time

Job Number

2026 August - Case Aide (CPS)

Department

Health & Human Services

Opening Date

08/07/2026

Closing Date

8/23/2026 11:59 PM Central

• Description
• Benefits
• Questions

General Definition of Work

This Case Aide position is in the Child Protection Team of Social Services.

Performs intermediate skilled administrative support work assisting in the administration of County, State, and Federal social services, financial services, and public health programs. Work is performed under the moderate supervision of the Unit Supervisor.

This position may be assigned to specialized functions within Health and Human Services Department.

Hiring pay range is $26.61/hr. - $29.80/hr. depending on qualifications and direct work experience. Please note this position is in-office work setting.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Interviews and determines client eligibility for services, performs case management activities, responds to questions regarding programs; schedules appointments and screenings; contacts clients on behalf of the case manager.
• Authorizes or provides services to clients, including performing assessments, facilitates supervised visits; makes referrals and coordinates services with agencies, programs and community resources, including school staff; refers cases to other Counties when clients relocate.
• Processes applications and enters information, reviews and updates State database(s) regarding client eligibility, programs and services received; checks interfaces with other County, State, and Federal agencies and Departments.
• Creates and maintains emergency staff and volunteer call lists for Emergency Preparedness Operations; assists with coordination of large-scale emergency preparedness events for the general public.
• Documents, charts and compiles data; prepares reports and paperwork; contributes to grant requests.
• Oversees and orders program and medical supplies.
• Performs other duties and activities as assigned.

Minimum Qualifications & Knowledge, Skills and Abilities

Education and Experience

High school diploma or GED and three years of experience in a clerical or direct client care position, or equivalent combination of education and experience. Associates/Technical degree is preferred.

Special Requirements

A valid driver's license or evidence of equivalent mobility is also required upon hire.

Knowledge, Skills and Abilities

Knowledge of, or ability to learn, interpret and apply laws and regulations related to State and Federal Human Services programs; knowledge of, or ability to learn, computer systems and programs used to administer Division Human Service programs; knowledge of, or ability to learn, County government work flows and processes;

skill in the use of standard office equipment, including computers and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read, understand and interpret technical and legal documents; interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships; ability to perform data entry into various databases; ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment and occasionally requires exposure to fumes or airborne particles, exposure to toxic or caustic chemicals; exposure to considerable mental effort and stress; work is generally in a moderately noisy location (e.g. business office, light traffic).

Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package, Click Here.

01

I understand that in order for my application to receive every consideration in the selection process, I must complete all the following supplemental questions. I understand that I will only receive credit to responses that are supported in the information I provide in my employment application and that a resume will not be accepted in lieu of an application. Please check the "yes" button if you have read and understand this.

• Yes
• No

02

This position requires a high school diploma or GED and three years of experience in a clerical or direct client care position, or equivalent combination of education and experience. Associates/Technical degree is preferred. Do you meet the minimum requirements?

• Yes
• No

03

Please describe your education and experience that indicates you fulfill the listed minimum requirements.

04

Do you possess a valid drivers license?

• Yes
• No

05

Select from the choices below, the areas in which you have work related experience. (Check all that apply)

• Child protection experience
• Child welfare experience
• Direct client contact experience in a social service setting
• Create and maintain reports
• No experience

06

Describe your work related experience with all answers you selected in the above question. Include: Agencies and type of child protection and/or child welfare duties you performed; Social Services agencies where you have had direct client contact experience and describe your role; and explain in detail the types of reports you have created and maintained, including software used.

07

Do you have paid or unpaid experience in the following areas? (Check all that apply)

• County Social Services
• County Financial Services
• Wright County Social Services
• Non-profit Organization/Social Services
• No experience

08

Please indicate below the programs in which you feel you are proficient. (Check all that apply)

• MS Word
• MS Excel
• MS PowerPoint
• MS Publisher
• SSIS
• MMIS
• None of the above

09

Based on the question above, please give examples of tasks or duties you performed in the workplace with the indicated programs. If no experience, type "N/A".

10

How many years of experience (in a paid capacity) do you have providing administrative support (experience noted must also be reflected in your online application)?

• Less than 1 year of relevant experience
• 1 to less than 3 years of relevant experience
• 3 to less than 5 years of relevant experience
• 5 to less than 10 years of relevant experience
• 10 years or more years of relevant experience
• No experience

11

Please describe your administrative support experience, including employer and duties performed. If no experience, type "N/A".

12

Which best describes your customer service experience?

• Limited - less than 1 year and/or minimal contact
• Intermediate - 1 + year(s) of contact with clients on a daily basis
• Advanced - 3+ years of contact and handled daily complex client contact
• No experience

13

Which of the following describes your experiences providing in person customer service. (Check all that apply)

• Assisting with basic requests.
• Aiding in completion of required forms and able to respond to the majority of client questions, etc.
• Gathering personal, financial and medical information, also resolves issues or questions
• No direct customer service experience.

14

Check all areas in which you have more than 2 years of work experience handling confidential data.

• Client financial information
• Client medical information
• Client personal information
• Client court-ordered information
• I do not have experience working with individual client confidential information

15

Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to competitive exam results. Qualified veterans are eligible to receive 10 or 15 preference points subject to the provisions of MN Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a letter from the USDVA verifying active duty disability. Spouses applying for preference points must supply their marriage certificate, the veterans DD214 and a letter from the USDVA verifying the veterans disability or death certificate. Veterans applying for promotional exams may only claim veterans preference points if they have a service connected disability of 50% or more. The five points preference is only available when applying for the first promotion after securing employment with Wright County. All required documents must be received no later than the closing deadline for accepting your application. Are you applying for Veterans Preference points?

• No
• Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge - see MN Statute 197.447
• Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connect disability of 10% or more
• Yes - Spouse of a veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connected disability of 10% or more (the Veteran must also be qualified to apply for the position but their service connected disability restricts them from applying for or performing the job duties)
• Yes - Spouse of a deceased veteran who served on active duty 181 or more days, received an honorable discharge, had a service connected disability of 10% or more and was disabled at the time of death. You are ineligible if you have remarried or were divorced from the veteran.
• Yes - Spouse of a deceased veteran. You are ineligible if you have remarried.
• Yes - Current employee with a 50% or more service connected disability rating applying for the first promotion after securing employment with Wright County.

16

I understand that any falsified information, omissions of important facts, or misrepresentation of my job education or experience on either the application or during my interview may disqualify me from further consideration for employment and may be considered justification for dismissal, if hired.

• Yes
• No

Required Question

Employer Wright County

Address 3650 Braddock Ave NE, Suite 3200

Buffalo, Minnesota, 55313

Phone 763-682-7378

Website http://www.wrightcountymn.gov