Case Aide II

Case Aide II

Salary

$22.44 - $31.32 Hourly

Location

Houston, TX

Job Type

Grant-funded Full-time

Job Number

17168

Department

Veterans Services Department

Opening Date

08/31/2026

Closing Date

9/30/2026 11:59 PM Central

Max Number of Applicants

100

• Description
• Benefits
• Questions

Position Description

The Veteran Services Case Aide provides administrative, client-support, and case-management assistance to Veterans, service members, and their families seeking benefits, resources, and supportive services. Working under the direction of a Case Manager Supervisor, the Case Aide assists with client intake, documentation, referrals, follow-up, records management, and coordination of community resources.

The position serves as an important point of contact for Veterans navigating complex service systems and helps ensure individuals receive timely, respectful, trauma-informed, and Veteran-centered assistance. The Case Aide supports Veterans experiencing a variety of needs, including housing instability, employment challenges, transportation barriers, justice involvement, financial hardship, behavioral health concerns, and difficulty accessing federal, state, county, and community benefits.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education and Experience:

• High school diploma or GED.

• One year of experience in social services, human services, healthcare, behavioral health, Veteran services, customer service, community outreach, case-management support, or a related field.

OR

• An equivalent combination of education, training, military service, volunteer experience, and relevant professional experience that demonstrates the ability to perform the essential functions of the position.

Knowledge, Skills, and Abilities:

The successful candidate should possess:

• Knowledge of challenges affecting Veterans transitioning from military to civilian life.

• General understanding of Veteran programs and community-based resources.

• Strong interpersonal and customer-service skills, both verbal and written.

• Ability to communicate effectively with Veterans from diverse military, socioeconomic, cultural, and personal backgrounds.

• Ability to interact professionally with individuals experiencing stress, homelessness, behavioral health challenges, disabilities, justice involvement, or other complex circumstances.

• Ability to manage multiple assignments and deadlines.

• Ability to accurately document client interactions and services.

• Ability to exercise sound judgment and recognize situations requiring supervisory intervention.

• Ability to maintain confidential and sensitive information.

• Ability to establish professional relationships with governmental agencies, nonprofit organizations, Veteran Service Organizations, and community partners.

• Ability to work independently while functioning effectively within a multidisciplinary team.

• Proficiency with Microsoft Office applications and electronic case-management or client-information systems.

• Commitment to providing Veteran-centered, trauma-informed, respectful, and strength-based services.

NOTE: Qualifying education, experience, knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Associates or bachelors degree in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Public Administration, Behavioral Sciences, or a related field.

• Experience working with Veterans, military families, or Veteran Service Organizations.

• Experience supporting case-management programs.

• Experience working with individuals experiencing homelessness, behavioral health concerns, justice involvement, unemployment, or other barriers to stability.

• Knowledge of U.S. Department of Veterans Affairs programs and benefits.

• Experience with electronic case-management databases or client-management systems.

• Military service or demonstrated knowledge of military culture is beneficia.

General Information

Position Type:

• Granted-funded full-time position
• 40 hours per week

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Social Work
• Psychology
• Sociology
• Human Services
• Criminal Justice
• Public Administration
• Behavioral Sciences
• Other Related Field
• Unrelated Field
• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.

04

Which of the following best describes your verifiable experience in social services, human services, healthcare, behavioral health, Veteran services, customer service, community outreach, case-management support, or a related field? (To be considered, qualifying experience must be documented in your applications employment history)

• Less than one (1) year
• One (1) year but less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years or more
• I do not have this experience

05

Please provide the dates of employment during which you obtained experience working in social services, human services, healthcare, behavioral health, Veteran services, customer service, community outreach, case-management support, or a related field. Provide the month and year that began and ended the experience [ Example: "January 2020 - December 2025" ] If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.

06

Are you a current or honorably discharged member of the United States Military Service? To use as qualifying experience, please document your military service in the Work Experience section of your application.

• Yes
• No

07

Please describe your military background, years of service, rank, and experience as it relates to this position. If you do not have military service, type "none" in the space provided.

08

Which of the following do you have knowledge and/or experience with? Select all that apply:

• Experience working with Veterans, military families, or Veteran Service Organizations.
• Experience supporting case-management programs.
• Experience working with individuals experiencing homelessness, behavioral health concerns, justice involvement, unemployment, or other barriers to stability.
• Knowledge of U.S. Department of Veterans Affairs programs and benefits.
• Experience with electronic case-management databases or client-management systems.
• N/A; None of the above

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx