Case Assistant

This Case Assistant will assist two Career Service Counselors with visual impairments on administrative tasks at their office at 45 Congress St. Salem, MA.
Under the directions of the Counselors, Program Support will support the Counselors by completing tasks on the MassAbility case management system, filling out forms electronically, and providing visual assistance as needed. Because the Program Support will have daily responsibilities to help with the Counselors needs, it is important that he/she is reliable and able to perform tasks as requested with accuracy.

Specific Job Duties Include But are Not Limited to:
Helping the counselors complete tasks on the MassAbility case management system, such as creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, uploading/locating documents, and providing visual assistance as needed.
Filling out forms and letters using information from the MassAbility case management system, such as tuition waiver letters, various referral forms, MBTA TAP letters, and etc.
Review various reports such as: Last case note, MSGs, Time and status and sort information to share with other counselors.
Follow up on requested documentation from schools, vendors or providers.
Coordinate data in an Excel sheet to be reviewed by counselor
Manage and obtain information from V Drive (internal office system that houses procedures and policy)
Managing and organizing electronic files on the MassAbility case management system to secure accessibility for the counselors.

Required skills & Qualifications:
Positive attitude and willingness to help.
Ability to organize tasks independently.
Ability to work independently.
Ability to understand and follow spoken and written instructions.
Ability to read out and explain information on the computer screen efficiently. 
Ability to learn the MassAbility case management system.
Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS.