Case Assistant

Pay Rate: $24.02/hr, W2
Location: Salem, MA
Duration: 12 Month Contract
Work Mode: Onsite

• Workdays: Wednesdays, Thursdays, and Fridays for 7.5 hours each day (22.5 hours/week max)

Responsibilities:

• Assist counselors with tasks on the MassAbility case management system, including creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, and uploading/locating documents.
• Fill out forms and letters using information from the MassAbility case management system, such as tuition waiver letters, various referral forms, and MBTA TAP letters.
• Review various reports such as last case notes, MSGs, time and status, and sort information to share with other counselors.
• Follow up on requested documentation from schools, vendors, or providers.
• Coordinate data in an Excel sheet to be reviewed by counselors.
• Manage and obtain information from the V Drive (internal office system that houses procedures and policy).
• Manage and organize electronic files on the MassAbility case management system to secure accessibility for the counselors.

Requirements:

• Positive attitude and willingness to help.
• Ability to organize tasks independently.
• Ability to work independently.
• Ability to understand and follow spoken and written instructions.
• Ability to read out and explain information on the computer screen efficiently.
• Ability to learn the MassAbility case management system.
• Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS.